Regular Support Hours

1-800-417-3030 option 2

Monday-Friday from 9a-5p EST                                                                

After-Hours Support

1-800-417-3030 option 2

Monday-Friday from 8a-9a EST and 5p-10p EST

Weekend Emergency Support

1-800-417-3030 option 2

Saturday and Sunday from 8a-10p EST

Retail Control Systems offers CounterPoint Point-of-Sale users the finest team of CounterPoint-Certified Support Technicians in the nation. The depth of knowledge and experience found in our support team will provide you with solutions to manage and maintain your business.

From credit card processing with CounterPoint's CPGateway and accounting interfaces to networking and connectivity, our support staff will offer assistance through all the phases of your Point-of-Sale software installation.

Retail Control Systems' support team prioritizes register or site-down and business critical support calls. With remote access capabilities we quickly and effectively troubleshoot system errors.

Hourly support allows you to manage your expenses; purchasing only what is needed not a service rarely used. We offer a variety of options to best suit your needs. Contact us to learn about options available.

Contact Retail Control Systems CounterPoint support department at 800-417-3030 option 2 or by email at support@rcs-pos.com