Customer Support Manager

Culture…
Purpose…
Advancement…
What do you look for in a career?

At RCS we don’t sell a product, we do the right thing by providing the solutions that are right for our customers. As part of the team, we have fun and take ownership of our customer’s success, building long-lasting relationships in the process. We have close to one hundred customers who have been with us for over 10 years and many who have been with us for over 20!

RCS is seeking an engaged, energetic, self-motivated coach who is passionate about customer success.

The primary goal of the RCS Customer Support Manager is to ensure the retention of profitable customers by providing added value to their customer experience. This is done by instilling in employees the need to actively listen to customers, be empathetic towards their problems, and be efficient in providing worthy solutions. The RCS Customer Support Manager enables the support team to be customer-centric and provide an amazing customer experience and doing so by keeping them accountable and removing roadblocks. Strong knowledge of RCS products and services will enable you to step in on escalated customer issues the team is unable to resolve, take ownership, and provide a resolution. As part of the RCS team, you will provide insight from customer data and experiences to the Product, Marketing, and Sales departments in an effort to continue growing the organization and providing solutions customers need. With a continuous improvement mindset, you will develop ways to improve performance, efficiency, and efficacy based on KPIs and customer feedback while supporting RCS’ core values and company goals.

RCS is looking for someone to fill a full-time position, who has 5 years of retail experience, knowledge of point of sale software, 1-3 years of direct help desk customer support, and 3+ years of help desk manager experience.

Apply today if you’d like to learn more about the RCS culture and possess the qualities above.  Please submit your resume and a cover letter to hr@retailcontrolsystems.com