Director of Operations


Culture…Purpose…Advancement…What do you look for in a career? What do you look for in a company?

At RCS we “do the right thing” by understanding our customer’s business needs and providing solutions that can help them achieve their strategic retail technology goals. Along the way, we “have fun” and “take ownership” of our customer’s success, building long-lasting relationships in the process. This commitment to our core values has helped us continue working with close to 100 customers who have been with us for over 10 years!

RCS provides contributions towards insurance, 401k, and tuition reimbursement. Unforeseen life changes going on? We have you covered with PTO, parental leave, and flexible scheduling. RCS also offers wellness days and fitness reimbursements for you to focus on your mental and physical health. We encourage and support you in taking ownership of your career by providing continued education and career paths. Did we forget to mention shared rewards? If we’re successful, you’re successful. And we have fun by hosting retreats, celebrating accomplishments, virtual concerts, and holiday parties. In short, culture matters to RCS.

Sound like somewhere you want to be? We hope so, and we want you to join us! There’s more we could share, but we need to get to the job part…We are seeking an engaged, energetic, self-motivated individual who is passionate about scaling up operations, and can get the job done!

As the Director of Operations, you keep our customers running smoothly! You’ll ensure efficient support resolution and delivery of products and services to our clients by working with our amazing team of professional service techs and technical support reps. Designing and implementing in your toolset? Great! You’ll be instrumental in helping to build and track metrics to monitor the ongoing health and profitability of the professional services team and our help desk assistance for client systems. RCS is looking for the right candidate who will bring in their experience to help scale up our operational team and processes while allowing our team members to grow and hold them accountable when appropriate.

Hybrid-Remote or in-person in our NH office, RCS is a fun workplace. Which is good for you because who wants a full-time gig that’s not fun? Now the official stuff; the right candidate will have a background rich in operations, leading teams, and implementing processes. We are looking for someone with management-level experience and preferably 8+ years of experience in operations-type roles. Preference is given to those candidates with experience in retail, technology, software, and/or point-of-sale systems. So if that’s you, apply today!

Please submit your resume and a cover letter to hr@retailcontrolsystems.com