The Frick Customer Spotlight!

The Frick Customer Spotlight!

Museums Attractions

By Casey Albert
The Frick Plate
Retail Control Systems is delighted to announce The Frick Pittsburgh as our Customer Spotlight for the month of March! They have been in the RCS family since May of 2015.

Located on the Pittsburgh estate of late-19th -century industrialist Henry Clay Frick, The Frick Pittsburgh is the steward of collections left as a legacy to the people of Pittsburgh by Frick’s daughter, Helen Clay Frick. The permanent collections include fine and decorative arts, cars, carriages, historic objects, and buildings. The Frick experience includes The Frick Art Museum, the Car and Carriage Museum, Clayton, the Frick family Gilded Age mansion, and six acres of beautifully landscaped lawns and gardens. Also included are an Education Center, the Frick children’s playhouse (designed by renowned architects Alden & Harlow), a large working greenhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store.

The Frick Pittsburgh is a unique space and RCS has helped to make the customer facing and internal user experience the best it can be. The intricacies of operation are greatly improved with help from the RCS support technicians, the Frick is confident they can contact Retail Control Systems with any inquiry and they will find a solution quickly.


The Frick utilizes NCR Counterpoint, Outbound and Raiser’s Edge, all integrated, in multiple areas of their facility – Museum, Educational Classes/Tours and more! The Counterpoint POS software is there for the day to day sales, Outbound handles all the reservations and Raiser’s Edge manages the museum memberships.

The museum also uses CP mobile to help to manage the operations many buildings across the campus. They utilize CP mobile mostly for events or to sell memberships on site. As Lynn rice states, “It’s great that RCS has so many options for us to expand and reach our retail and membership base.”

The company works with Ariel Leggett from RCS and says, “Ariel is the best, she is available to help at a moments notice and always has the right answer”. As their account manager, Ariel helps them with any new purchases, receipt paper, new integrations, upgrades and much more!

“RCS has helped our site advance in many ways and continues to work to help our business improve.” – Lynn Rice, Systems & Data Manager

RCS is thrilled to have The Frick Pittsburgh as part of the RCS family! We are excited that we can assist them with reaching their goals and we can’t wait to see where they go next!

About Retail Control Systems

Founded in 1987, Retail Control Systems specializes in retail and restaurant management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full-range of retail and restaurant industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail and restaurant community for nearly 30 years.

To learn more about RCS, visit retailcontrolsystems.com or call 1-800-417-3030.

For more information about The Frick, their products, and services, visit thefrickpittsburgh.org.

A Match Made in Heaven

A Match Made in Heaven

Museums Attractions

by Casey Albert

RCS is pleased to announce Heaven Hill Brands as our Customer Spotlight for the month of February! They have been part of the RCS family for almost five years.

Evan Williams Bourbon Experience

Shortly after Prohibition ended in the United States, Heaven Hill, was founded in Bardstown, Kentucky by the Shapira family to produce and market Bourbon. At the time, it was as speculative a new business venture as the dot com startups of the 1990’s — a company founded with no brands, no available stocks of whiskey, and at the height of the Great Depression. Today, the company is the largest independent, family-owned and operated distilled spirits supplier in the country. According to industry analysts, Heaven Hill is now the sixth-largest spirits supplier in the United States and second largest holder of aging Bourbon whiskey in the world with an inventory in excess of 1,300,000 barrels.

Heaven Hill operates two visitor centers located on the Kentucky Bourbon Trail. Their visitor centers are The Bourbon Heritage Center located in Bardstown, KY and the Evan Williams Bourbon Experience in Downtown Louisville, KY. Both of Heaven Hill’s facilities offer tours, interactive exhibits, tastings and a retail store.

RCS has been able to offer an all-inclusive package pairing NCR Counterpoint together with Outbound, to manage Heaven Hill’s tour and event sales, as well as, their inventory for retail and operations. The systems also seamlessly interface with the company’s Enterprise Resource Planning (ERP) system.

RCS has been with us every step of the way for 5 years. At first implementing and even now helping us fine-tune and evolve the system to meet our growing business needs.”

-Stacy Clements

RCS is thrilled to have Heaven Hill as part of the RCS family! We are excited that we can assist them with reaching their goals and we can’t wait to see where they go next!

RCS and Wadsworth Museum of Art together for 18 years!

RCS and Wadsworth Museum of Art together for 18 years!

Museums Attractions

Retail Control Systems is pleased to announce the Wadsworth Atheneum Museum of Art as our first Customer Spotlight of 2018. The museum has been a part of the RCS family for over 18 years.

Wadsworth Museum

The Wadsworth Atheneum Museum of Art is the oldest continuously-operating public art museum in the United States, founded in 1842 by arts patron Daniel Wadsworth. Wadsworth was an amateur artist, architect, and one of the first major American art patrons. Daniel Wadsworth originally planned to establish a “Gallery of Fine Arts,” but was persuaded to create an atheneum, a term popular in the 19th century used to describe a cultural institution with a library, works of art and artifacts, devoted to learning history, literature, art, and science.

Wadsworth MuseumThe museum’s collections of nearly 50,000 works of art span 5,000 years and feature the Morgan collection of Greek and Roman antiquities and European decorative arts; world-renowned baroque and surrealist paintings; an unsurpassed collection of Hudson River School landscapes; European and American Impressionist paintings; modernist masterpieces; the Serge Lifar collection of Ballets Russes drawings and costumes; the George A. Gay collection of prints; the Wallace Nutting collection of American colonial furniture and decorative arts; the Samuel Colt firearms collection; costumes and textiles; African American art and artifacts; and contemporary art.

Wadsworth Museum
Wadsworth Museum utilizes NCR Counterpoint to help run their gift shop smoothly and effectively. They rely heavily on the built-in reporting to keep the gift shop well stocked for customers when they visit the museum. The Purchasing Advice Report is used to see what is selling best and when it needs to be re-ordered. The yearly physical inventory count is much easier with the built-in Physical Inventory Feature. This feature makes sure their inventory has been tracked correctly throughout the year.

We have been working with RCS and Counterpoint for at least 15 years…maybe even 20. They are so helpful from the most basic to the more complicated needs we have.  The system itself is easy to use and provides great reports. Whenever I have a question, it is always answered in a timely manner.          –  Stacey Stachow

RCS is thrilled to have The Wadsworth Atheneum Museum of Art as part of the RCS family! We are excited that we could assist them with reaching their goals and we can’t wait to see where they go next!

Read more about RCS’ Solutions for Museums and Attractions.

Read more about Wadsworth Atheneum Museum of Art.

See How Total Fitness Shaped Up Their Business With NCR Counterpoint!

See How Total Fitness Shaped Up Their Business With NCR Counterpoint!

Retail

Total Fitness Equipment has been a member of the RCS family since 1999, utilizing NCR Counterpoint POS System to help streamline their business. RCS is pleased to announce Total Fitness Equipment as our December Customer Spotlight!

Inside of Total Fitness Store

Total Fitness is a specialty fitness equipment provider to homes and commercial facilities. As a local, family-owned business, Total Fitness Equipment is committed to becoming your “fitness partner.” They will help you set fitness goals, establish a realistic and achievable plan, and decide on the right equipment for you. Your health and fitness is their customer support team’s highest priority as they create the solution designed to fit your life and your home.

“We run our business with NCR Counterpoint. I don’t know what we would do without it.”

-Jon Valles, Owner

In the past, the store manually wrote purchase orders and then entered them into a custom-made program. This process was time consuming, to say the least,  which also made it very costly. The store now uses NCR Counterpoint’s order and point of sale functionality to process customer orders. This allowed them to significantly speed up and streamline their checkout time, allowing them to better serve their customers. The store also utilizes NCR Counterpoint delivery feature to get fitness equipment delivered directly to their customers, either commercial or residential.

Inside of Total Fitness Store

Total Fitness loves to help you report your fitness stats and they also love the reporting that comes natively with NCR Counterpoint. Jon Valles, Owner, states, “we could never have generated these reports in our old system and have the level of inventory control that NCR Counterpoint gives us”.

RCS is thrilled to have Total Fitness Equipment as part of the RCS family! We are excited that we can assist them with becoming more efficient with their checkout and order processes and we can’t wait to see where they go next!

 

Want to read other customer spotlights? Read about Hickory & Tweed.

Cave of the winds and RCS, discover the unknown together

Cave of the winds and RCS, discover the unknown together

Museums Attractions

Cave of the Winds Mountain Park has been part of the RCS family since 2012, coming to RCS after working with a different NCR Counterpoint Partner. RCS is pleased to announce Cave of the Winds as November’s Customer Spotlight!

For more than a century, Cave of the Winds has been a must-see Colorado Springs attraction for travelers since 1881. They are one of the premiere show caves in the United States – and, at 7,000 feet above sea level, the cave is also one of the highest! Conveniently located near Pikes Peak and Manitou Springs and only one hour south of Denver, Colorado, brave explorers can choose from three cave tours and enjoy spectacular scenery, daring attractions and rides, family-friendly and kid-friendly activities atop breathtaking Williams Canyon. From mild to wild, exploring and soaring, Cave of the Winds is the perfect Colorado experience inside the mountain and out!

Guests looking up on cave tour

Cave of the Winds runs all of their operations with NCR Counterpoint, including gift shops, attractions, café and warehouse. This helps them have the most efficient and effective reporting possible because all the data is located in one system, NCR Counterpoint. NCR Counterpoint is seamlessly integrated with Outbound Software to allow the Cave to do onsite and online reservations for their attractions.

“The best thing is that NCR Counterpoint is a software that works with Outbound, our online ticketing software and it allows for time and group ticketing. We can easily manage inventory and setup discounts, all in a user friendly interface.” Terry Carter, Office Manager

RCS is thrilled to have Cave of the Winds as part of the RCS family! It was a pleasure assisting them with reaching their goals and we can’t wait to see where they go next!

Learn more on their website: caveofthewinds.com

The Center of Science and Industry (COSI) updates their POS System with RCS

The Center of Science and Industry (COSI) updates their POS System with RCS

Museums Attractions

The Center of Science and Industry (COSI) Updates Their POS System with RCS

by Casey Albert

The Center of Science and Industry (COSI) has been a member of the RCS family since 2014. COSI utilizes NCR Counterpoint, Outbound Software and Raiser’s Edge to manage their entire operation.

COSI is Ohio’s dynamic Center of Science and Industry. It inspires scientists, dreamers, and the innovators of tomorrow. COSI first opened its doors in 1964 in downtown Columbus. In 1999, after outgrowing their space, COSI moved to a new 320,000 square foot space, becoming one of the largest modern-built centers of science in the United States. COSI continues to represent a significant investment in the economic development and community revitalization of downtown Columbus.

Center of Science (COSI)As a center of science, rather than a standalone science center, COSI has established embedded partnerships that enrich our guests’ experiences, including Ohio State University (OSU) Labs in Life, working research laboratories created through a partnership with OSU and staffed by OSU researchers.

In 2008, COSI was named America’s number one center of science for families by Parent Magazine. Since 1964, COSI has engaged with over 33 million people from all 50 states and around the world, both on-site and through its award-winning outreach programs.

COSI, is a large nonprofit center of science, an industry which RCS specializes in. They welcome more than a half a million guests through their doors every year. In 2014, COSI switched it’s box office operations to NCR Counterpoint after using an outdated POS System for many years. COSI uses NCR Counterpoint in conjunction with two other key systems, Outbound and Raiser’s Edge. Outbound Software helps to manage their reservations and Raiser’s Edge helps them manage their member database.

Upgrading our box office POS system to NCR Counterpoint has greatly improved our reporting and touchscreen customization capabilities.

– Rachel McLane, Manager of Ticketing Systems

RCS is thrilled to have COSI as a part of the RCS family. We are excited that we can assist them with reaching their goals and we can’t wait to see where they go next. RCS staff also fights over who gets to do the next onsite visit to COSI to marvel at this great center of science.

Retail Control Systems and The Cupboard: A Recipe for Success!

Retail Control Systems and The Cupboard: A Recipe for Success!

Gift Stores

(ENFIELD, NH | FORT COLLINS, CO) – Retail Control Systems (RCS) is pleased to announce our customer spotlight for the month of September, The Cupboard.

The Cupboard is a family run kitchen supply store, located in downtown Fort Collins. The store has been open for 45 years and resides in a 10,000 square foot retail space– just imagine the kitchen supplies you can find in their store! “The heart of every home is where family and friends share great food and cherished moments. At The Cupboard you will find not just a store, but a special place to help you to make the most of any kitchen — unique, top-quality appliances and tools, beautiful wares, specialty food, and expert advice.”

RCS has had the pleasure of working with The Cupboard for the past 3 years, after joining the RCS family in 2014. Jim Hewitt, Owner, at The Cupboard states, “RCS has helped us implement and customize Counterpoint so it is most beneficial for our specific store needs.”

The Cupboard downtown Fort Collins Colorado

Working with The Cupboard is a joy for RCS.​ They are a very well known and respected business in Northern Colorado. It’s impossible to walk through Old Town, Fort Collins without seeing at least one of the signature white shopping bags bearing The Cupboard’s logo. A trip to the cupboard is also required pilgrimage for RCS employees visiting from the east coast. RCS has also seen significant improvements in the stores learning and use of the system since it was implemented 3 years ago. The number of support calls has gone down significantly and they are more efficiently and effectively using Counterpoint.

The Cupboard converted to NCR Counterpoint from an all manual system, including cash registers and taking inventory on yellow legal pads of paper. Since implementing Counterpoint,  purchasing, receiving, and inventory management have become streamlined processes for the store’s buyers. Counterpoint provides significantly more visibility into what products are selling and when, resulting in an on hand inventory tailored to customer demand and reduced holding costs.

I would recommend Counterpoint and RCS. They were extremely helpful and knowledgeable about their products.
– Jim Hewitt, The Cupboard

The RCS Colorado office is also in convenient walking distance to The Cupboard in case we need some emergency coffee (or chocolate), hot sauce or dinner plates, they have all of our kitchen needs covered!

About Retail Control Systems

Founded in 1987, Retail Control Systems specializes in retail and restaurant management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full-range of retail and restaurant industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail and restaurant community for nearly 30 years.

To learn more about RCS, visit retailcontrolsystems.com or call 1-800-417-3030.

For more information about The Cupboard, their products, and services, visit thecupboard.net.

Pros & Cons of Cloud POS System

Pros & Cons of Cloud POS System

Specialty Retail, Technical Tip

Are you in the midst of researching a new POS system? Are you confused by the difference of a cloud system and an on premise server? RCS can help. We have broken down the pros and cons of having a cloud based POS system to help you decide.

Cloud vs. Ground

For years, the only option for implementing a POS system was purchasing and maintaining your own server. These days, you have a choice when it comes to your POS system: cloud or on-premise server. The following lays out some of the most important considerations to make when considering a new server environment.  

 

Pros:

  • Save Money – on IT staffing, infrastructure and required computer hardware.
  • Real-time – Reporting, Data, and Inventory Management functionality across all locations.
  • Data-redundancy and Back-ups – Your store won’t lose important data if it lives in the cloud.
  • More power when you need it – Scale up computing power during busy months– all without purchasing new hardware!
  • Mobility (mPOS) – The ability to take your POS System on the go! Think sidewalk sales, trade shows, and pop up stores!
  • Monthly payments – Upfront costs for configuration, some hardware, training may be required – but the monthly payments for software provide greater financial flexibility as opposed to paying for licensing upfront.
  • Instant Upgrades – No need to manage database maintenance – Patches, bugs, updates, and offsite backups managed by the Cloud Host.  Future-proof your technology!

Cons:

  • Connectivity – Ensure your cloud POS has a functional stand-alone mode to keep your company running– even when the internet isn’t.
  • Limited Configurability – make sure your cloud based POS system won’t limit your customization. Cegid, allows for custom reporting, UI changes and many other features.
  • Bandwidth – Some systems charge a premium if you go over the allotted bandwidth. Make sure your POS system has unlimited bandwidth capabilities.

Other Items to consider:

  • Training – Make it a priority! Don’t skimp on your training budget.  You’ve worked hard picking out a new system, make sure you’re well trained and able to fully utilize the features and functionality that helped you make that decision!
  • Integrations – What can and can’t be integrated?  What are the costs and does it limit functionality of your POS? Integrations to consider: eCommerce, ERP, marketing, accounting, vendor portals, or state mandated reporting, automated taxes, and online ticketing.  
  • Reality of costs – where are you saving and what are these savings enabling your company to do?
  • Expenses – Month-to-month vs. buying out-right, configuration, implementation, training, integrations, eCommerce integrations
  • Time is money – Is this system saving you or your organization time, allowing for other projects to occur?
  • Need to read more? Check out this blog post on 3 common myths about cloud solutions
RCS and Lighthouse Marine Supply, Motoring Along for 7 Years

RCS and Lighthouse Marine Supply, Motoring Along for 7 Years

Specialty Retail

by Casey Albert

Lighthouse Marine Supply is a wholesale and retail distributor of marine engine parts and boating accessories, they have been an RCS adoptee since August of 2010. Like RCS, they are a family owned business, going on 32 years on Eastern Long Island. Their campus is comprised of 2 buildings with a store, offices and warehouse space.

Lighthouse utilizes NCR Counterpoint as well as  most of the NCR Retail Applications. Over the past 7 years they have implemented NRO, Customer Connect, CP Gateway, SecurePay and WorldPay. NCR Counterpoint and the associated services have made it possible for them to effectively manage their brick-and-mortar and e-Commerce sales, while simultaneously increasing the accuracy and efficiency of their inventory and purchasing.

Lighthouse Marine Supply Store

Here are some of the key features that help Lighthouse Marine Supply run smoothly:

  • Reports – The reporting capabilities of NCR Counterpoint are indispensable for Lighthouse Marine. The ability to quickly edit (and save!) filters on reports allows them to drill down to granular detail or widen the scope to see general trends.
  • Customers– With NCR Counterpoint they can quickly and efficiently move customers through the checkout process. New customer information can easily be captured, current customer information can be updated quickly, purchase history can be viewed on the fly and special orders are processed with ease.
  • Sales Kits – The Sales Kit feature is another very strong asset for Lighthouse, both in the brick-and-mortar store and the e-Commerce channel. This feature allows items that are frequently purchased together to be rung-up under one bar-code.
  • Data Interchange – This one was a real game changer. Not only can Lighthouse import pricing updates with ease, but they can create their own custom reports in Excel. Lighthouse can now easily export data to manipulate and re-import it saving countless hours of manual work.
  • Purchasing – Lighthouse Marine’s purchasing process has become a healthy balance between data driven and industry/seasonal knowledge. In 2016, Lighthouse and their new buyer attended the Boston RCS Envision conference. This allowed the buyer to gain a deeper knowledge of Counterpoint and to take a deep dive into the functions, features, and best practices of Counterpoint Purchasing.
  • Order Management – This feature is great for assisting with e-Commerce orders by helping efficiently manage and quickly ship all orders.

Greg Scholand, business manager of Lighthouse Marine, and RCS have become quite close over the years. Greg is a name that everyone at RCS recognizes, he attends all of our Envision Conferences and will often send RCS a witty e-mail after a newsletter is sent out.

Lighthouse Marine Supply Office

We were adopted by RCS less than a year after we became a NCR Counterpoint user. The RCS crew quickly got us straightened out. They have shown us how Counterpoint can automate and enhance many aspects of our business as well as shown us how to modify some of our business practices to harness even more of Counterpoint power.
Greg Scholand

RCS is lucky to have Lighthouse Marine as part of the RCS family.

RCS Wins NCR Award for Top Volume Partner in 2016

RCS Wins NCR Award for Top Volume Partner in 2016

Awards & Recognition

By Casey Albert

Retail Control Systems (RCS), a leading point-of-sale solutions provider for retailers, was awarded the Top Software & Hardware Volume Partner of the Year award at the 2017 NCR Interact Partner Conference, in Amelia, Florida this month. This prestigious award was given to the worldwide partner who sold the most NCR Counterpoint Software and NCR Retail Equipment in 2016.

Over the past two decades, RCS has earned this award 20 times. RCS attributes their success to a dedicated staff that is willing to go the extra mile to ensure customer satisfaction.

“RCS’ new customer base generally comes as a result of recommendations from our existing customer base, and this is due to our dedicated team of professionals who ensure exceptional customer satisfaction,” said Dave Albert, president of RCS.

NCR Interact Premier Solutions Provider Workshop Logo

In addition to product sales, RCS strives to be educators in the retail community by offering free educational events and resources such as webinars, workshops and knowledge base articles. These events are focused on educating retailers on the ever-changing retail landscape.

“Making our customers successful in every aspect of their business is our goal. These events cover key topics that are at the forefront of every retailer’s mind such as generation selling, social media, ecommerce, and search engine optimization.” said Darlene McQueen, sales manager at RCS.

The secret to RCS’ success is going the extra mile for their customers as well as hiring a talented staff. In addition to the Top Software & Hardware Volume Partner of the Year award, RCS was also awarded Top Partner for NCR Merchant Solutions. RCS is proud to share this accomplishment with you for the 20th consecutive year!

About Retail Control Systems

Founded in 1987, Retail Control Systems specializes in retail and restaurant management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full-range of retail and restaurant industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail and restaurant community for nearly 30 years.

To learn more about RCS, visit retailcontrolsystems.com or call 1-800-417-3030.

About NCR Corporation

NCR Counterpoint is a full retail management application designed to help retailers of all sizes run their business more effectively, connect with customers and sell anywhere. NCR Corporation is a world leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. NCR Corporation makes more than 450 million transactions possible every day.

For more information on NCR, call (800) 225-5627 or visit ncr.com