4 Proven Customer Retention Tips

4 Proven Customer Retention Tips

Clothing & Apparel
[vc_row][vc_column][vc_column_text] 4 Proven Customer Retention Tips By John Garvey[/vc_column_text][vc_column_text]Research cited by Harvard Business Review shows that improving customer retention by five percent results in a 25 to 95 percent increase in profits. Keeping current customers is also less expensive and easier for your business.[/vc_column_text][vc_column_text] Here are a few quick customer retention tips: Pilot new loyalty programs. If you’re running a coffee shop, there’s nothing wrong with a simple punchcard based rewards system. But for most retailers, a loyalty program that tracks purchases electronically and provides customer-specific insights will be much more valuable. The better your customer data is, the more you can tailor rewards to customers, offering them discounts on their favorite brands, birthday pings, and the like. Communicate your purpose across channels. Knowing your “why” can excite employees to…
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Google Runs the World, Not Your Business

Google Runs the World, Not Your Business

E-commerce, Just for Fun, Retail, Technical Tip, Web Tips
[vc_row][vc_column][vc_column_text] Google Runs the World, Not Your Business By Ryan Parks[/vc_column_text][vc_column_text]Everyone on Facebook does a good job of updating me about enjoying a vanilla latte at their favorite coffee shop (at least my friends do). However, people don't always remember to update their business profile on Google, Yelp, Facebook, and other platforms if there is a special event or something out of the ordinary happening. On a recent trip to Seattle I was reminded how important it is to keep your business profile up to date. While visiting we went to one of the main attractions in the city. Now, we only had a few days and this particular attraction was only open the first day we were there due to construction, so we knew it was going to be a…
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The Frick Customer Spotlight!

The Frick Customer Spotlight!

Museums Attractions
[vc_row][vc_column][vc_column_text]By Casey Albert Retail Control Systems is delighted to announce The Frick Pittsburgh as our Customer Spotlight for the month of March! They have been in the RCS family since May of 2015. Located on the Pittsburgh estate of late-19th -century industrialist Henry Clay Frick, The Frick Pittsburgh is the steward of collections left as a legacy to the people of Pittsburgh by Frick’s daughter, Helen Clay Frick. The permanent collections include fine and decorative arts, cars, carriages, historic objects, and buildings. The Frick experience includes The Frick Art Museum, the Car and Carriage Museum, Clayton, the Frick family Gilded Age mansion, and six acres of beautifully landscaped lawns and gardens. Also included are an Education Center, the Frick children’s playhouse (designed by renowned architects Alden & Harlow), a large…
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A Match Made in Heaven

A Match Made in Heaven

Museums Attractions
[vc_row][vc_column][vc_column_text]by Casey Albert RCS is pleased to announce Heaven Hill Brands as our Customer Spotlight for the month of February! They have been part of the RCS family for almost five years. Shortly after Prohibition ended in the United States, Heaven Hill, was founded in Bardstown, Kentucky by the Shapira family to produce and market Bourbon. At the time, it was as speculative a new business venture as the dot com startups of the 1990's -- a company founded with no brands, no available stocks of whiskey, and at the height of the Great Depression. Today, the company is the largest independent, family-owned and operated distilled spirits supplier in the country. According to industry analysts, Heaven Hill is now the sixth-largest spirits supplier in the United States and second largest…
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18 Years With The Wadsworth Museum of Art: An RCS Customer Spotlight

18 Years With The Wadsworth Museum of Art: An RCS Customer Spotlight

Museums Attractions
[vc_row][vc_column][vc_column_text]Retail Control Systems is pleased to announce the Wadsworth Atheneum Museum of Art as our first Customer Spotlight of 2018. The museum has been a part of the RCS family for over 18 years. The Wadsworth Atheneum Museum of Art is the oldest continuously-operating public art museum in the United States, founded in 1842 by arts patron Daniel Wadsworth. Wadsworth was an amateur artist, architect, and one of the first major American art patrons. Daniel Wadsworth originally planned to establish a “Gallery of Fine Arts,” but was persuaded to create an atheneum, a term popular in the 19th century used to describe a cultural institution with a library, works of art and artifacts, devoted to learning history, literature, art, and science.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The museum's collections of nearly 50,000 works of art span…
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See How Total Fitness And NCR Counterpoint: Shaping Up For Success!

See How Total Fitness And NCR Counterpoint: Shaping Up For Success!

Retail
[vc_row][vc_column][vc_column_text] Total Fitness Equipment has been a member of the RCS family since 1999, utilizing NCR Counterpoint POS System to help streamline their business. RCS is pleased to announce Total Fitness Equipment as our December Customer Spotlight! Total Fitness is a specialty fitness equipment provider to homes and commercial facilities. As a local, family-owned business, Total Fitness Equipment is committed to becoming your “fitness partner.” They will help you set fitness goals, establish a realistic and achievable plan, and decide on the right equipment for you. Your health and fitness is their customer support team’s highest priority as they create the solution designed to fit your life and your home. [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] “We run our business with NCR Counterpoint. I don't know what we would do without it.” -Jon Valles, Owner…
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Cave of the winds and RCS, discover the unknown together

Cave of the winds and RCS, discover the unknown together

Museums Attractions
[vc_row][vc_column][vc_column_text]Cave of the Winds Mountain Park has been part of the RCS family since 2012, coming to RCS after working with a different NCR Counterpoint Partner. RCS is pleased to announce Cave of the Winds as November's Customer Spotlight! For more than a century, Cave of the Winds has been a must-see Colorado Springs attraction for travelers since 1881. They are one of the premiere show caves in the United States – and, at 7,000 feet above sea level, the cave is also one of the highest! Conveniently located near Pikes Peak and Manitou Springs and only one hour south of Denver, Colorado, brave explorers can choose from three cave tours and enjoy spectacular scenery, daring attractions and rides, family-friendly and kid-friendly activities atop breathtaking Williams Canyon. From mild to…
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The Center of Science and Industry (COSI) updates their POS System with RCS

The Center of Science and Industry (COSI) updates their POS System with RCS

Museums Attractions
[vc_row][vc_column][vc_column_text] The Center of Science and Industry (COSI) Updates Their POS System with RCS by Casey Albert The Center of Science and Industry (COSI) has been a member of the RCS family since 2014. COSI utilizes NCR Counterpoint, Outbound Software and Raiser’s Edge to manage their entire operation. COSI is Ohio’s dynamic Center of Science and Industry. It inspires scientists, dreamers, and the innovators of tomorrow. COSI first opened its doors in 1964 in downtown Columbus. In 1999, after outgrowing their space, COSI moved to a new 320,000 square foot space, becoming one of the largest modern-built centers of science in the United States. COSI continues to represent a significant investment in the economic development and community revitalization of downtown Columbus.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]As a center of science, rather than a standalone science…
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RCS and The Cupboard Customer Spotlight: A Recipe for Success!

RCS and The Cupboard Customer Spotlight: A Recipe for Success!

Gift Stores
[vc_row][vc_column][vc_column_text](ENFIELD, NH | FORT COLLINS, CO) – Retail Control Systems (RCS) is pleased to announce our customer spotlight for the month of September, The Cupboard. The Cupboard is a family run kitchen supply store, located in downtown Fort Collins. The store has been open for 45 years and resides in a 10,000 square foot retail space-- just imagine the kitchen supplies you can find in their store! “The heart of every home is where family and friends share great food and cherished moments. At The Cupboard you will find not just a store, but a special place to help you to make the most of any kitchen — unique, top-quality appliances and tools, beautiful wares, specialty food, and expert advice.” RCS has had the pleasure of working with The Cupboard…
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Pros & Cons of Cloud POS System

Pros & Cons of Cloud POS System

Specialty Retail, Technical Tip
Are you in the midst of researching a new POS system? Are you confused by the difference of a cloud system and an on premise server? RCS can help. We have broken down the pros and cons of having a cloud based POS system to help you decide. Cloud vs. Ground For years, the only option for implementing a POS system was purchasing and maintaining your own server. These days, you have a choice when it comes to your POS system: cloud or on-premise server. The following lays out some of the most important considerations to make when considering a new server environment.     Pros: Save Money - on IT staffing, infrastructure and required computer hardware. Real-time - Reporting, Data, and Inventory Management functionality across all locations. Data-redundancy and…
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