Navigating COVID-19

Navigating COVID-19

E-commerce, News, RCS Payments, Retail
By Dave Albert The COVID-19 health crisis struck quickly and has far-reaching implications for the health of our families, communities and the world. To proactively combat, control, and limit the adverse health impact during this pandemic, society as a whole has sacrificed their normal way of life. Coronavirus, Covid-19, Social Distancing, Quarantine, Self-Isolation, flattening the curve, essential vs. non-essential business, and the new normal are the terms and phrases we all use today. At RCS, we are first concerned with the health of our co-workers, their families, and the health and well-being of RCS customers. Secondly, we are concerned about your success and helping you through this tough time. As we have been for 33 years, RCS is as strong as ever and available to help our customers in any…
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Retail Tips: Weathering the Covid-19 Economic Storm

Retail Tips: Weathering the Covid-19 Economic Storm

Clothing & Apparel, E-commerce, News, Retail, Web Tips
Retail Tips: Weathering the Covid-19 Economic Storm By Mark Nelms Before we get started, I want you to know that none of this article is written lightly. What we are discussing today could potentially impact the future of your businesses for many years to come, not just now in this time of crisis, but for the remainder of the 4th industrial revolution. I’d also like to remind our readers, I am not a physician or an economist, but I am an expert in retail. With almost 25 years of working for, consulting with, and in retail; I have a unique advantage in predicting the behavior of retail buyers. Many of you have already spoken to me about the sharp drop in foot traffic, and unfortunately, until this virus is…
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Here’s How Old POS Systems Get Retailers Screwed

Here’s How Old POS Systems Get Retailers Screwed

News, Restaurant, Retail
Hold the onions … and my personal banking info! Two years ago, Sonic Drive-In experienced a massive Point of Sale system breach. In September 2017, financial institutions noticed fraudulent charges on numerous cards that had previously been used at the fast food chain. Days later, Krebs on Security reported that a batch of five million credit and debit cards had suddenly shown up for sale online. Krebs’ banking insiders bought some of the cards to investigate, confirming that they had indeed been recently used at Sonic. Fast forward a year and a half to last May for the real day of reckoning. American Airlines Federal Credit Union—the financial institution that…
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Why retailers should be thinking about Locavores and the experience economy (2 of 2)

Why retailers should be thinking about Locavores and the experience economy (2 of 2)

Just for Fun, News, Retail
Why retailers should be thinking about Locavores and the experience economy (2 of 2) By John Garvey Part II: Making your customers your greatest advertising asset Inc. contributor Ane Gherani recently wrote about the declining effectiveness of online advertising, and how it can be offset by turning consumers into brand advocates. This isn’t breaking news, but it bears consideration day to day. With consumers equipped to market on brands’ behalves, brands need to step up their game and invest in experiences that their consumers actually want to share,” Gherani says. “From storefronts and pop-up shops to innovative expo booths and interactive insta worthy subway ads, the experience economy is set to be the most lucrative brand channels to tap into. The opportunities to boost customer engagement are limited only…
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Retailers: Don’t get blindsided by the Windows 7 apocalypse

Retailers: Don’t get blindsided by the Windows 7 apocalypse

News, Restaurant, Retail, Specialty Retail, Sporting Goods, Technical Tip
The problem If your retail system is running on Windows 7, it may coast along for a while, but it will ultimately be more vulnerable than ever to hacks. The bad guys of the world will likely be out to get anyone still running Windows 7, and they’ll do their best to breach systems. Some retailers may assume that a simple software upgrade to Windows 10 will take care of everything. This is tempting, given all that retailers have…
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Will your retail operation benefit from the RCS/Cegid partnership?

Will your retail operation benefit from the RCS/Cegid partnership?

Clothing & Apparel, News, Retail, Sporting Goods
By John Garvey The retail industry is experiencing a massive change, making it uniquely challenging, but also presenting great opportunities to those who effectively leverage partnerships and technology. The primacy of omnichannel retail, as well as new retail POS, digital marketing, inventory management and CRM technologies, means that we have a lot to keep an eye on at RCS. To that end, we recently hosted a VAR program launch in downtown Fort Collins, CO, featuring retail technology consultant Dick Calio of R.J. Calio Consulting, and our newest partner Cegid, among several other presenters and partners. “When I look at retail, it’s very much where distribution and manufacturing were ten years ago,” Calio notes, pointing to past trends such as offshore manufacturing, increased reliance on 3rd party logistics (3PL) providers and…
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The Future of Retail isn’t Digital, it’s Omnichannel

The Future of Retail isn’t Digital, it’s Omnichannel

E-commerce, Just for Fun, News, Retail, Web Tips
It’s funny how in business a single headline, data point or catchphrase can overshadow the big picture. We’re talking about the Retail Apocalypse, but we’re talking more specifically about the impact of e-commerce on brick and mortar retail. Contrary to the impression news headlines can create, many sectors of traditional retail are thriving. The number of store closings in recent years, however, may be costing you sleep regardless of how your business is faring. For all the turmoil, this is actually a time of great opportunity for traditional retailers. In fact, Forbes, Business Insider, Entrepreneur and others have maintained the perspective that: The impact of e-commerce on brick and mortar retail is overstated and misunderstood, and…
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