The Center of Science and Industry (COSI) Updates Their POS System with RCS

by Casey Albert

The Center of Science and Industry (COSI) has been a member of the RCS family since 2014. COSI utilizes NCR Counterpoint, Outbound Software and Raiser’s Edge to manage their entire operation.

COSI is Ohio’s dynamic Center of Science and Industry. It inspires scientists, dreamers, and the innovators of tomorrow. COSI first opened its doors in 1964 in downtown Columbus. In 1999, after outgrowing their space, COSI moved to a new 320,000 square foot space, becoming one of the largest modern-built centers of science in the United States. COSI continues to represent a significant investment in the economic development and community revitalization of downtown Columbus.

Center of Science (COSI)As a center of science, rather than a standalone science center, COSI has established embedded partnerships that enrich our guests’ experiences, including Ohio State University (OSU) Labs in Life, working research laboratories created through a partnership with OSU and staffed by OSU researchers.

In 2008, COSI was named America’s number one center of science for families by Parent Magazine. Since 1964, COSI has engaged with over 33 million people from all 50 states and around the world, both on-site and through its award-winning outreach programs.

COSI, is a large nonprofit center of science, an industry which RCS specializes in. They welcome more than a half a million guests through their doors every year. In 2014, COSI switched it’s box office operations to NCR Counterpoint after using an outdated POS System for many years. COSI uses NCR Counterpoint in conjunction with two other key systems, Outbound and Raiser’s Edge. Outbound Software helps to manage their reservations and Raiser’s Edge helps them manage their member database.

Upgrading our box office POS system to NCR Counterpoint has greatly improved our reporting and touchscreen customization capabilities.

– Rachel McLane, Manager of Ticketing Systems

RCS is thrilled to have COSI as a part of the RCS family. We are excited that we can assist them with reaching their goals and we can’t wait to see where they go next. RCS staff also fights over who gets to do the next onsite visit to COSI to marvel at this great center of science.

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