September Anniversaries

September Anniversaries

Awards & Recognition, Just for Fun, Spotlight
Karen Rechtin, 1yr “RCS is an amazing collection of people that work as a team to create success for our clients. Each team member is always ready and willing to help each other with anything. Employees are supported in their personal as well as professional lives. I am personally driven and rewarded by the relationships with the people and companies I work with, helping them become…
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Here’s How Old POS Systems Get Retailers Screwed

Here’s How Old POS Systems Get Retailers Screwed

News, Restaurant, Retail
Hold the onions … and my personal banking info! Two years ago, Sonic Drive-In experienced a massive Point of Sale system breach. In September 2017, financial institutions noticed fraudulent charges on numerous cards that had previously been used at the fast food chain. Days later, Krebs on Security reported that a batch of five million credit and debit cards had suddenly shown up for sale online. Krebs’ banking insiders bought some of the cards to investigate, confirming that they had indeed been recently used at Sonic. Fast forward a year and a half to last May for the real day of reckoning. American Airlines Federal Credit Union—the financial institution that…
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RCS Volunteers at 38th Annual Prouty in Hanover, NH

RCS Volunteers at 38th Annual Prouty in Hanover, NH

Spotlight
Last month Dave and Laurie Albert, Kellie Mulherin, and Rob McDonald joined the more than 1,100 volunteers for the 38th annual Prouty where 4,000+ participants raised a record-breaking $3,300,000 for The Prouty.  The Prouty is the largest charity north of Boston and the money raised provides funds for cancer-related research and projects as well as patient and family support services at the Dartmouth-Hitchcock Norris Cotton Cancer Center. On Friday, July 12th Dave, Laurie and Rob completed pre-race work in anticipation of Saturday’s big event by putting signs along the road to guide the cyclists and walkers.  On Saturday they joined Kellie at 6:00am…
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Why retailers should be thinking about Locavores and the experience economy (2 of 2)

Why retailers should be thinking about Locavores and the experience economy (2 of 2)

Just for Fun, News, Retail
Why retailers should be thinking about Locavores and the experience economy (2 of 2) By John Garvey Part II: Making your customers your greatest advertising asset Inc. contributor Ane Gherani recently wrote about the declining effectiveness of online advertising, and how it can be offset by turning consumers into brand advocates. This isn’t breaking news, but it bears consideration day to day. With consumers equipped to market on brands’ behalves, brands need to step up their game and invest in experiences that their consumers actually want to share,” Gherani says. “From storefronts and pop-up shops to innovative expo booths and interactive insta worthy subway ads, the experience economy is set to be the most lucrative brand channels to tap into. The opportunities to boost customer engagement are limited only…
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Retailers: Don’t get blindsided by the Windows 7 apocalypse

Retailers: Don’t get blindsided by the Windows 7 apocalypse

News, Restaurant, Retail, Specialty Retail, Sporting Goods, Technical Tip
The problem If your retail system is running on Windows 7, it may coast along for a while, but it will ultimately be more vulnerable than ever to hacks. The bad guys of the world will likely be out to get anyone still running Windows 7, and they’ll do their best to breach systems. Some retailers may assume that a simple software upgrade to Windows 10 will take care of everything. This is tempting, given all that retailers have…
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Why retailers should be thinking about Locavores and the experience economy (1 of 2)

Why retailers should be thinking about Locavores and the experience economy (1 of 2)

Clothing & Apparel, E-commerce, Just for Fun, Retail, Specialty Retail, Web Tips
While it’s in some ways laudable, the stereotype of young consumers who want to know “the story behind the product” is an easy target for comedy. Locavores were hilariously satirized in the oddball sketch comedy show Portlandia, in a skit where a couple at a restaurant asks a barrage of questions about the chicken. Is it organic? What kind of diet is it raised on? How much room do the chickens have to run around? Do you have a good relationship with the farmer? “They do a lot to make…
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Retailers and Restaurateurs Using Revel Can Actually Run Their Businesses Instead of Putting Out Fires

Retailers and Restaurateurs Using Revel Can Actually Run Their Businesses Instead of Putting Out Fires

Clothing & Apparel, E-commerce, Garden Centers, Gift Stores, Museums Attractions, Restaurant, Retail, Specialty Retail, Sporting Goods, Wine & Liquor
… But that’s only part of why Retail Control Systems has partnered with them. Here’s why you should care. By John Garvey Summary Revel is an iPad point-of-sale (POS) solution that provides the simplicity of Square with the power of a much larger system. It includes mobile POS and e-commerce capabilities, employee scheduling, customer relationship management (CRM) and inventory management solutions. It takes minimal time to onboard. It’s powerful. Revel provides you with business intelligence, operations and management tools that you didn’t previously have access to at a reasonable price. It’s easy. Revel is user-friendly enough to allow you to devote your time to actually running your business. Revel was founded in 2010 by Chris Ciabarra and Lisa Falzone—two people who were too stubborn to believe the pizza shops…
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Will your retail operation benefit from the RCS/Cegid partnership?

Will your retail operation benefit from the RCS/Cegid partnership?

Clothing & Apparel, News, Retail, Sporting Goods
By John Garvey The retail industry is experiencing a massive change, making it uniquely challenging, but also presenting great opportunities to those who effectively leverage partnerships and technology. The primacy of omnichannel retail, as well as new retail POS, digital marketing, inventory management and CRM technologies, means that we have a lot to keep an eye on at RCS. To that end, we recently hosted a VAR program launch in downtown Fort Collins, CO, featuring retail technology consultant Dick Calio of R.J. Calio Consulting, and our newest partner Cegid, among several other presenters and partners. “When I look at retail, it’s very much where distribution and manufacturing were ten years ago,” Calio notes, pointing to past trends such as offshore manufacturing, increased reliance on 3rd party logistics (3PL) providers and…
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Indigo Contemporary Women’s Apparel

Indigo Contemporary Women’s Apparel

Clothing & Apparel, Gift Stores, RCS Payments, Retail
Can you make your clothing store an expression of your personality and still have a profitable business? As a retail buyer you rely a lot on data, but sometimes we forget that emotion, in its place, is a valuable decision-making tool as well as your point of sale (POS) system. Mia Vogt, owner of Indigo, a women’s contemporary clothing and shoe store based in Hanover, seems to have a pretty good sense of this. “Even though I love turtlenecks and wear them every day, they don’t sell well,” Mia admits. Yet she acknowledges that not all her choices make sense from a hard-nosed business standpoint. A retail business can be an expression of…
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