Retail Control Systems (RCS), a leading point-of-sale solutions provider for retailers, was awarded the Top Partner of the Year award at the 2014 NCR Partner Conference in Atlanta, Georgia this month. This prestigious award was given to the worldwide partner who sold the most NCR Counterpoint Software and NCR Retail Equipment in 2013.
Over the past two decades, RCS has earned this award 17 times. RCS attributes their success to a dedicated staff that is willing to go the extra mile to ensure customer satisfaction. “We receive more new customers as a result of recommendations from our existing customer base than anywhere else, and this is due to our dedicated team of professionals who ensure exceptional customer satisfaction,” said Dave Albert, president of RCS.
In addition to product sales, RCS strives to be educators in the retail community by offering free educational events such as The Retailers Workshop Series. These events are focused on educating retailers on the ever-changing retail landscape. “Making our customers successful in every aspect of their business is our goal. This event covers key topics that are at the forefront of every retailer’s mind such as generation selling, social media, ecommerce, and search engine optimization.” said Darlene McQueen, sales and marketing manager at RCS.
The secret to RCS’ success is going the extra mile for their customers as well as hiring a talented staff. In addition to the Top Partner Award for 2013, RCS was also awarded The Presidents Club award for over 5,000 users, Top Partner for Customer Connect Sales, Top Partner for Merchant Solutions, and Top Partner for Card Marketing.