Empowering Girl Scouts with Streamlined
Point-of-Sale Solutions
RCS has partnered with multiple Girl Scout Councils across the US to strategize on their unique business needs and set them up for success with their transition to the best-in-class point-of-sale, NCR Counterpoint.
Overview
Retail Control Systems (RCS) partnered with multiple Girl Scout Councils across the US to revolutionize their point-of-sale infrastructure. Through the implementation of NCR Counterpoint and comprehensive training, RCS helped address the unique challenges faced by the councils, empowering them to streamline operations and scale their businesses effectively.
The Challenge
The Girl Scouts, a renowned youth organization promoting leadership and entrepreneurship among girls, were grappling with outdated point-of-sale systems. The councils faced the following challenges:
- Lost sales due to system connectivity issues.
- High credit card processing fees impacting profitability.
- The need for multiple systems to process transactions off-site.
- Minimal support and consulting options hindering business scalability.
“Nearly nine in ten Girl Scout alums (88%) are satisfied with their lives today, and 87% say they have successfully met their life goals. Girl Scout alums are civically engaged—86% are registered to vote and 73% vote always or nearly always. Fifty-six percent (56%) of women in the 117th Congress are Girl Scout alums.”
— Girl Scouts Alumnae Success
The RCS Solution
Trailblazing Collaboration
RCS partnered with Counterpoint “Trailblazer” Girl Scouts of Greater Chicago, identifying their specific challenges and needs. This collaboration laid the foundation for a standard solution that could be easily adopted by other councils.
Successful Implementation
Building on the success with Greater Chicago, several other Girl Scout Councils embraced the NCR Counterpoint solution with RCS. The following councils made a seamless transition:
- Girl Scouts of Colorado
- Girl Scouts of Connecticut
- Girl Scouts of Northern Illinois
Key Counterpoint Features Embraced by the Girl Scouts
- Integrated Ecommerce – Fully integrated ecommerce solutions for Counterpoint
- Email Report Scheduler Tool – Schedule any Counterpoint report to run automatically
- Round Up – Round up to the nearest dollar amount for donations
Positive Feedback
The councils expressed satisfaction with the implementation process and the superior level of knowledge and support provided by RCS.
Key Wins for the Girl Scouts Included
- Standardized reports on critical key performance indicators (KPIs) for leadership.
- Development of a standard merchandise label.
- Creation of Standard Operating Procedures (SOP) and training manuals for efficient onboarding and training
According to a study conducted by the Girl Scout Research Institute, 80% of female business leaders in the United States were once Girl Scouts. This demonstrates the long-lasting impact of the organization in developing leadership skills and fostering women’s success in various professional fields.
Transforming Dreams into Reality
The Dream Lab, a unique project initiated by the Girl Scouts in Colorado, required the rapid implementation of the NCR Counterpoint system by RCS to ensure its readiness for the grand opening. This pioneering lab, the first of its kind in the country, boasted exciting features such as a climbing wall, podcast studio, and STEM laboratory. Local troops had the privilege of utilizing the facility for their weekly or biweekly meetups, while squads from all over the state were welcome to visit at their convenience, including on designated days allocated for specific regions. In preparation for the grand opening, RCS furnished a new register and provided training to the staff. Despite having only a few days of experience with Counterpoint, the staff efficiently served over 1,000 customers using just one register. The project proved highly successful and set a precedent for similar centers nationwide.
Streamlined Operations
By incorporating NCR Counterpoint and advanced hardware, Girl Scout Councils achieved a standardized framework for point-of-sale operations. This integration enabled seamless inventory tracking, enhanced procurement processes, and ensured data privacy and security at the local council level.
Conclusion
The collaboration between Girl Scout Councils and RCS resulted in the standardization of technology stacks and implementation processes. The councils experienced streamlined operations, improved efficiency, and a strong foundation for future growth. RCS, with over 35 years of experience, remains committed to supporting the Girl Scouts and other clients in their evolving needs. To learn more about how RCS can empower your organization, contact us today.
Let Us Boost Your Retail Efficiency
Are you looking for a revenue-boosting retail point-of-sale system and technology? Contact us today and a solution advisor from RCS will arrange a personalized demo for your retail business.