Next Level Support.
Guaranteed.
Preferred Care with RCS
Simplify Your Relationship with
Technical Support
With RCS Preferred Care, ensure your business thrives with a comprehensive support package for your retail success. Maximize your retail business's potential with Preferred Care.
Minimize Downtime and Get Back to Business
- Resolve Technical Headaches: Retail stores can face technical issues with point-of-sale systems at the worst time, disrupting operations and leading to lost sales. Preferred Care provides 24 x 7 x 365 support from US-based Counterpoint experts, ensuring immediate assistance whenever your team needs it.
- Avoid Long Wait Times: With Priority Support Ticketing, RCS ensures that your issues are addressed with the highest priority, minimizing downtime and maximizing operational efficiency.
- Own Your Data: Access to detailed reporting and analytics on support interactions allows retailers to identify trends and proactively address potential issues, improving operational efficiency and customer satisfaction.
- Innovative Strategies: We offer tactical retail planning with detailed reporting, analytics for trend analysis, and a dedicated account manager for strategic planning and operational assistance. With Preferred Care, we’re committed to helping you achieve your business goals.
- Exclusive Knowledgebase Access: Enhanced customer portal provides a centralized platform for managing support tickets, accessing resources, and tracking progress. We simplified the on-demand support process for your business.
- VIP Promotions: Access to exclusive promotions on services and products helps your business maximize the value of Preferred Care, saving you money and enhancing your retail system performance.
Preferred Care Sets the Standard
for Business Solutions Support
24x7x365
Live, expert support from our US-based RCS Support team.
Fast Response
Support teams move quickly from response to resolution.
On-Demand Support
Exclusive access to RCS knowledge base and training tools.