Next Level Support.

Preferred Care with RCS

Simplify Your Relationship with
Technical Support

With RCS Preferred Care, ensure your business thrives with a comprehensive support package for your retail success. Maximize your retail business's potential with Preferred Care.

Minimize Downtime and Get Back to Business

  • Resolve Technical Headaches: Retail stores can face technical issues with point-of-sale systems at the worst time, disrupting operations and leading to lost sales. Preferred Care provides 24 x 7 x 365 support from US-based Counterpoint experts, ensuring immediate assistance whenever your team needs it.
  • Avoid Long Wait Times: With Priority Support Ticketing, RCS ensures that your issues are addressed with the highest priority, minimizing downtime and maximizing operational efficiency.
  • Own Your Data: Access to detailed reporting and analytics on support interactions allows retailers to identify trends and proactively address potential issues, improving operational efficiency and customer satisfaction.
  • Innovative Strategies: We offer tactical retail planning with detailed reporting, analytics for trend analysis, and a dedicated account manager for strategic planning and operational assistance. With Preferred Care, we’re committed to helping you achieve your business goals.
  • Exclusive Knowledge Base Access: Enhanced customer portal provides a centralized platform for managing support tickets, accessing resources, and tracking progress. We simplified the on-demand support process for your business.
  • VIP Promotions: Access to exclusive promotions on services and products helps your business maximize the value of Preferred Care, saving you money and enhancing your retail system performance.
Talk With An Expert
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Preferred Care Sets the Standard
for Business Solutions Support

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Live, expert support from our US-based RCS Support team.

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Fast Response

Support teams move quickly from response to resolution.

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On-Demand Support

Exclusive access to RCS knowledge base and training tools.

Contact RCS Today To Experience
Preferred Care Support