People working together

RCS is a service-focused company that offers complete solutions for restaurants and retail companies. For more then 30 years we’ve created a client-centered culture by supporting family, friendship, dogs, and beer.  We work with people who are very passionate about what they do and the people they help.

Current Job Openings

Expert Service Technician

Founded in 1987, Retail Control Systems (RCS) specializes in retail and restaurant management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full-range of retail and restaurant industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail and restaurant community for nearly 30 years.

RCS is searching for an Expert Service Technician physically located near Enfield, NH or Fort Collins, CO with the ability to be in office 5 days a week. RCS’ ideal candidate would meet the following criteria:

  • Ability to work physically in the office, remote work is not preferred
  • In depth experience with NCR Counterpoint and willingness to learn other POS System packages
  • Retail experience
  • Understands server and networks, ideally with the ability to implement
  • Experience with POS System hardware
  • Be willing to complete all job functions listed in the job description below

Job Description
Title: Expert Service Technician
Reports to: Business Operations Manager
Department: Green Team


The Expert Level Support Technician function is to ensure that all cases escalated from the Priority Team are promptly responded to, documented, resolved and deescalated.


  • Execute complex scheduled and unscheduled Support Tickets quickly and efficiently while maintaining excellent communication with the customer
  • Mentor technical team by providing advice and/or resolution of Escalations, and by providing documented workarounds
  • Keep the customer and technical teams informed by producing, distributing and updating ticket system articles and solutions, including workarounds
  • Gather data and perform diagnostics using database, application and operating system tools
  • Manage escalations to engineers, developers, vendors, and contractors
  • Perform duties outside of standard technical support including but not limited to web-based or in person training, remote or on-site installation of hardware and software, upgrades and service packs
  • Provide technical escalation for service team after hours staff and management
  • Perform emergency technical support on a rotational schedule
  • Provide updates to stake holders on critical escalations as directed
  • Provide feedback to other RCS units to improve systems
  • Adhere to change control policies

Standards of Performance:

  • Exceptional customer service skills, and a strong phone presence
  • Open minded, friendly, strong work ethic, self-motivated
  • Strong written communication
  • Eager and willing to learn, mentor
  • Excellent time-management skills, ability to use and manage time tracking systems
  • 3-5 years retail experience and knowledge or point of sale software and operations

Technicians must have a proven and strong working knowledge of computer software and hardware, including but not limited to:

  • Microsoft Operating Systems, SQL server and Internet Fundamentals
  • High School Diploma or higher
  • Comp TIA+, Comp TIA Networks +, Comp TIA Security +, Cisco CCENT, Microsoft MTA
  • NCCI (NCR Counterpoint Certified Installer)
  • 3-5 years direct Customer Support via phone in a technical capacity

Hours and working conditions:
Hours: 40 hour work week, between the hours of 8:00 am – 6:00 pm Monday through Friday and after hours support outside of business hours on a rotation basis. May include travel on site to customer’s location.
General office setting with long periods of sitting. Opportunity to stand is available at select workstations.

Please send your resume and a cover letter to [email protected]

Sales Representative

Retail Control Systems, Inc. is the number 1 re-seller of NCR CounterPoint a POS system specific for small to medium-sized retailers. In 2016 RCS brought on TOAST – a SaaS model restaurant package and in 2017 we began representing Cegid, the top POS package on the RIS Software Leaderboard 2016. Recently we also opened an ISO, credit card merchant services line of business.

This opportunity to is available to highly enthusiastic, effective, experienced sales professionals. In return, you will enjoy an unlimited account base opportunity, competitive pay and commission structures, a deep benefits package which includes a 3% 401k employer contribution. Our offices are dog-friendly and we figure things out by sitting together and getting it done.

The Sales Representative is responsible for selling RCS products and services and meeting sales quota. The Sales Representative will reach B2B, small to medium-sized businesses through management of your target market, discovery and follow up with new prospects, physical visits, and other means of communication such as emails, newsletters, telephone calls. Establish and maintain profitable relationships with clients and maintain a professional image of the company in all forms of communication.

Our sales representatives must have knowledge or experience with point of sale systems, typical add-ons for POS systems such as credit cards and related processing equipment, and omni channel tools, etc. This position will be based in Enfield, NH or Fort Collins, CO.

Please send your resume and a cover letter to [email protected]