People working together

RCS is a service-focused company that offers complete solutions for restaurants and retail companies. For more then 30 years we’ve created a client-centered culture by supporting family, friendship, dogs, and beer.  We work with people who are very passionate about what they do and the people they help.

Current Job Openings

Support Technician – Level 3

On the shores of Mascoma Lake in the Shaker Museum Village, a mere 8 minutes east of the Lebanon, NH green far away from the traffic snarls,  a family-owned and operated company with parking close to the front door has quietly attained and remained the number one value-added reseller of small-to-medium point of sale installations for NCR Corporation.

With an employee group who have proven abilities to learn and implement new things, have active interests outside of work, give 100% to the company goal of achieving award winning service and training to customers, and who are reliable and trustworthy, Retail Control Systems is continuously evolving, improving and growing.

The Support Technician is a trusted advisor and provides clients with phone, remote control and on-site software and hardware support. They are responsible for staying up-to-date with new software features, hardware devices, and custom modification. Specifically they are responsible for:

  • Provide on-demand technical support to customers via phone, email, remote control or face-to-face
  • Advise customers on how best uses of software and technologies sold by RCS to meet customer business needs
  • Monitoring and resolving calls in the support queue
  • Entering prompt accurate time logs against each call
  • Providing emergency after-hours support
  • Working to configure and implement new systems.
  • Install and test new hardware and software, training, and supporting systems on-site
  • General documentation for common customer issues
  • Training customers on software functions and features
  • Working with and assisting customer to create custom label formats, forms, and reports
  • Testing new hardware and documenting specifications on how to configure and use

Qualifications:

  • Technicians must have proven and strong working knowledge of both retail operations and computer software and hardware, including but not limited to: Knowledge of CounterPoint point-of-sale software and operations, inventory procedures, ordering, promotions, general clerk details open and end of day procedures.
  • Microsoft Operating Systems and Internet fundamentals, Microsoft Server
  • Database structure, Microsoft SQL and Crystal Reports
  • Network troubleshooting, working knowledge of computer hardware installation and set up.
  • Working ability in Quickbooks and other accounting software packages. General accounting knowledge is a plus.

Requirements:

  • Exceptional customer service skills and a strong phone presence
  • Open-minded, friendly, strong work ethic, self-motivated, proven time-management skills
  • Strong written communication
  • Ability to quickly, accurately, and creatively solve problems
  • Eager and willing to learn, willing and available for intermittent travel
  • 1-3 years retail experience at a managerial level.

Compensation:
Base Wage:  $22.00-$30.00/hour DOE

Hours and working conditions:
Hours: 40 hour work week between the hours of  8:00 am-6:00 pm.  After hours, emergency and weekend call are required as scheduled.
General office setting with long periods of sitting.  Opportunity to stand is available at select workstations.
This position is based in our Enfield, New Hampshire office.

Priority Team Support Technician – Support

Summary:

The Support Technician’s function is to ensure that all incoming requests for support are promptly responded to by phone or email, documented, resolved and escalated.

Responsibilities:

  • Providing intake of cases through all channels
  • Setting appropriate priority status
  • Performing basic diagnostics using utilities
  • Resolving issues using published materials and training
  • Implementing documented workarounds and fixes
  • Providing status updates to supervisory
  • Executing documented solutions
  • Requesting escalation when appropriate
  • Providing feedback to team leader to improve systems
  • Execute scheduled work as assigned
  • After hours resolution of priority one issues
  • Issuing return merchandise authorizations using documented procedures
  • Provide onsite services to customers as directed
  • Adhere to all policies, procedures and standards governing RCS and the support department

Standards of Performance:

  • Exceptional customer service skills and a strong phone presence
  • Open minded, friendly, strong work ethic, self-motivated
  • Strong written communication
  • Eager and willing to learn, mentor
  • Excellent time-management skills, ability to use and manage time tracking systems
  • 3-5 years retail experience and knowledge or point of sale software and operations

Qualifications:

Technicians must have proven and strong working knowledge of computer software and hardware, including but not limited to:

  • Microsoft Operating Systems and Internet Fundamentals
  • High School Diploma or higher
  • Comp TIA+, Comp TIA Networks +, Comp TIA Security +, Cisco CCENT, Microsoft MTA
  • NCCI (NCR Counterpoint Certified Installer)
  • 3-5 years direct Customer Support via phone in a technical capacity

Compensation:
Base Wage:  $15.00 – $17.00/hour DOE

Hours and working conditions:
Hours:  40 hour work week between the hours of 8:00 am – 6:00 pm Monday through Friday and after hours support outside of business hours on a rotation basis. May include travel on site to customer’s location.
General office setting with long periods of sitting.  Opportunity to stand is available at select workstations.
This position is based in our Enfield, New Hampshire office.

Business Development Specialist – RCS Payments

The Business Development Specialist will support the RCS Payments merchant services sales organization with sales lead generation.  This position will be primarily an internal sales position with the potential of 50% travel and cold calling efforts.  Individual must have impeccable communication skills as well as organizational skills.

Expectations:
50% of this position will be related to internal phone campaigns, with 50% “on the road” blitzing.

Duties:

  • Research and document prospect data from a variety of sources including print and internet.
  • Generate leads through outbound calls to potential prospects, document and distribute via RCS internal systems.
  • Generate leads on additional products based on outbound calls to existing customers, document and distribute via RCS internal systems.
  • Generate leads by blitz (walk in cold calls)
  • Promote, document and track sales of RCS Payments
  • Follow up on email marketing campaigns per marketing schedule
  • Call on Campaign Driven Events such as Webcast, Workshops, User Meetings etc.
  • Schedule onsite & web demos for Sales Representatives
  • Update Salesforce.com database and additional resources as required
  • Document, track and monitor all leads and activities in Salesforce.com
  • Convey product knowledge to potential clients, adhering to company messaging and positioning
  • Escalate inquiries related to products, and services to appropriate Sales Representative

Required Skills

  • Good verbal and written communication skills
  • Computer skills as it relates to basic Excel, Word, and internet skills
  • Proven ability as a team player, working closely with company associates to support company objectives and strategies
  • Excellent probing and listening skills to uncover the prospect’s “pain” points
  • Organizational, prioritizing and time management skills to successful manage multiple projects
  • Self-directed, professionally assertive and self-driven
  • Tenacious and results oriented

Working Conditions

  • Normal office conditions, sitting and phone work in excess of 6 hours per day. Standing workstations and head phones can be provided
  • Intermittent lifting required to help with preparing company trade booths and customer seminars
  • Travel required to multiple destinations within the United States
  • Regular work schedule is 9:00am – 5:00pm, full-time or part-time available

Please send your resume and a cover letter to lalbert@retailcontrolsystems.com

Sales Representative

Retail Control Systems, Inc. is the number 1 re-seller of NCR CounterPoint a POS system specific for small to medium-sized retailers. In 2017 we began representing Cegid, the top POS package on the RIS Software Leaderboard 2016. Recently we also opened an ISO, credit card merchant services line of business.

This opportunity to is available to highly enthusiastic, effective, experienced sales professionals. In return, you will enjoy an unlimited account base opportunity, competitive pay and commission structures, a deep benefits package which includes a 3% 401k employer contribution. Our offices are dog-friendly and we figure things out by sitting together and getting it done.

The Sales Representative is responsible for selling RCS products and services and meeting sales quota. The Sales Representative will reach B2B, small to medium-sized businesses through management of your target market, discovery and follow up with new prospects, physical visits, and other means of communication such as emails, newsletters, telephone calls. Establish and maintain profitable relationships with clients and maintain a professional image of the company in all forms of communication.

Our sales representatives must have knowledge or experience with point of sale systems, typical add-ons for POS systems such as credit cards and related processing equipment, and omni channel tools, etc. This position will be based in Enfield, NH or Fort Collins, CO.

Please send your resume and a cover letter to lalbert@retailcontrolsystems.com