We hold the success of our customers as a measure of our own.

For immediate support call: 1-800-417-3030 x2

Regular Support Hours are Monday – Friday, 8:00 am – 6:00 pm EST

Remote Support

Retail Control Systems’ support team prioritizes register or site-down and business critical support calls. With remote access capabilities, we quickly and effectively troubleshoot system errors.

NCR Counterpoint Help

Locate how-to’s and setup guides. Provides answers to features/functions for the current Counterpoint version.

Customer Care Portal

  • Continued Education: See published solutions to common hurdles. View recorded webinars on hot topics.
  • Service: Create new support request, check on status and make comments on existing cases. Utilize our knowledge base to common issues.
  • Interact: Utilize forums to collaborate on topics or challenges with other RCS Counterpoint users. Input future requests to improve NCR Counterpoints offerings.

Don’t have access? Email sales@retailcontrolsystems.com.

NCR User Portal

  • Solutions: Learn more about connecting with your customers through tools such as email marketing and mobile transactions.
  • Training: Continue your education with our product experts as you learn how to optimize the features within your NCR Counterpoint product suite.
  • Support: Stay informed on current happenings and updates with our newsletters, press releases and more.
  • News and Events: Your one resource for software updates, questions and overall NCR Counterpoint feedback.