We hold the success of our customers as a measure of our own.
For immediate support call: 1-800-417-3030 x2
Regular Support Hours are Monday – Friday, 8:00 am – 6:00 pm EST
Retail Control Systems’ support team prioritizes register or site-down and business critical support calls. With remote access capabilities, we quickly and effectively troubleshoot system errors.
Customer Care Portal
- Continued Education: See published solutions to common hurdles. View recorded webinars on hot topics.
- Service: Create new support request, check on status and make comments on existing cases. Utilize our knowledge base to common issues.
- Interact: Utilize forums to collaborate on topics or challenges with other RCS Counterpoint users. Input future requests to improve NCR Counterpoints offerings.
Don’t have access? Email firstname.lastname@example.org.
NCR User Portal
- Solutions: Learn more about connecting with your customers through tools such as email marketing and mobile transactions.
- Training: Continue your education with our product experts as you learn how to optimize the features within your NCR Counterpoint product suite.
- Support: Stay informed on current happenings and updates with our newsletters, press releases and more.
- News and Events: Your one resource for software updates, questions and overall NCR Counterpoint feedback.