Support

Remote Support

Retail Control Systems’ support team prioritizes register or site-down and business-critical support calls. With remote access capabilities, we quickly and effectively troubleshoot system errors.

Remote Support

NCR Counterpoint Help

Locate how-to’s and setup guides. Provides answers to features/functions for the current Counterpoint version.

NCR Counterpoint Help

Customer Care Portal

Continued Education :

See published solutions to common hurdles. View recorded webinars on hot topics.

Service :

Create new support request, check on status and make comments on existing cases. Utilize our knowledge base to common issues.

Interact :

Utilize forums to collaborate on topics or challenges with other RCS Counterpoint users. Input future requests to improve NCR Counterpoints offerings.

Don’t have access? Email sales.

RCS Customer Portal

NCR User Portal

Solutions :

Learn more about connecting with your customers through tools such as email marketing and mobile transactions.

Training :

Continue your education with our product experts as you learn how to optimize the features within your NCR Counterpoint product suite.

Support :

Stay informed on current happenings and updates with our newsletters, press releases, and more.

News and Events :

Your one resource for software updates, questions, and overall NCR Counterpoint feedback.

NCR User Portal

We hold the success of our customers
as a measure of our own.

For immediate support call

1-800-417-3030 x2

Regular Support Hours are Monday – Friday, 8:00 am – 6:00 pm EST