Elevate Your Customer Experience with the Enhanced RCS LoyaltyHub
LoyaltyHub gives customers a convenient, self-service way to check their loyalty rewards and gift card balances, while giving retailers a flexible, branded experience that connects directly with NCR Counterpoint.
Self-Service Loyalty Made Simple
Give shoppers convenient access to the information they care about, without requiring a call, email, or visit to the store. LoyaltyHub connects directly with NCR Counterpoint to provide accurate, up-to-date information in a customer-friendly, self-service experience.
More Convenience for Your Customers, Means Less Work for Your Team
When customers can find answers themselves, your staff can spend less time handling routine loyalty and gift card questions. LoyaltyHub puts commonly requested information directly in the customer’s hands while maintaining a direct connection to your Counterpoint data.
- Reduce Routine Questions
- Keep Information Current
- Create a Better Customer Experience
A Loyalty Experience That Looks Like Your Brand
LoyaltyHub is designed to feel like an extension of your business—not another third-party portal.
Customize the customer-facing experience with your logo, page titles, footer, and background colors, then make LoyaltyHub easy for customers to find by adding it to your website or creating a QR code for in-store signage.
Ready to Give Your Customers a More Convenient Loyalty Experience?
Reach out to our team to see how RCS LoyaltyHub can work with your NCR Counterpoint system.
Frequently Asked Questions About LoyaltyHub
Who is RCS LoyaltyHub designed for?
RCS LoyaltyHub is designed for retailers using NCR Counterpoint who want to give customers a convenient, self-service way to access loyalty and gift card information. It can be especially useful for organizations looking to extend their existing loyalty program without replacing their core retail systems.
How does LoyaltyHub work with NCR Counterpoint?
LoyaltyHub connects with NCR Counterpoint via API to provide customers with access to current loyalty and gift card information. This allows retailers to extend their existing Counterpoint environment with a customer-facing self-service experience.
What can customers do through LoyaltyHub
Customers can use LoyaltyHub to check their current loyalty balance and gift card balance without contacting store staff. The platform makes frequently requested information available directly to customers whenever they need it.
Does LoyaltyHub require a separate loyalty system?
No. LoyaltyHub is designed to work with your existing NCR Counterpoint environment. It provides a customer-facing experience that extends the information already managed through your retail system.
How does LoyaltyHub reduce the workload for store and customer service teams?
Loyalty and gift card balance questions can take staff away from other responsibilities, particularly during busy periods. By giving customers self-service access to this information, LoyaltyHub can reduce routine inquiries and allow employees to spend more time assisting customers and managing the store.
Can we customize LoyaltyHub to match our brand?
Yes. Retailers can customize elements of the customer-facing experience, including their logo, page titles, footer, and background colors. This makes LoyaltyHub feel like an extension of your existing website and brand, not a separate third-party experience.
How do customers access LoyaltyHub?
Retailers can make LoyaltyHub available through their website or create a QR code that customers can scan in-store. This gives retailers flexibility in how they introduce customers to the service.
Does LoyaltyHub support multiple languages?
Yes. LoyaltyHub supports multi-language configurations, including Spanish localization, helping retailers provide a more accessible experience for their customer base.
How is customer information protected?
LoyaltyHub incorporates email verification to help protect customer information while providing convenient access to loyalty and gift card balances. RCS can also discuss the technical and security considerations specific to your environment during the evaluation process.
How difficult is LoyaltyHub to implement?
LoyaltyHub is designed to connect with your existing NCR Counterpoint environment, helping retailers add a customer-facing self-service experience without replacing their core retail systems. RCS can work with your team to review your environment and determine the appropriate implementation approach.
Can our IT team manage the LoyaltyHub configuration?
LoyaltyHub provides retailers with the ability to manage key elements of the customer-facing experience, including branding and page configuration, without requiring technical support for every update. RCS can provide additional guidance around implementation and configuration.
What does RCS provide during implementation and support?
RCS brings decades of experience working with NCR Counterpoint retailers. Our team can help with the LoyaltyHub setup and provide ongoing support as your organization uses and manages the platform.
Is LoyaltyHub available for retailers that operate multiple locations?
LoyaltyHub can support retailers with multiple locations through its connection with NCR Counterpoint. During an evaluation, RCS can discuss your specific store structure, loyalty program, and technical environment to determine how LoyaltyHub would fit your organization.
How can we evaluate whether LoyaltyHub is right for our organization?
The best place to start is a conversation with the RCS team. We can walk through how LoyaltyHub works, discuss your current NCR Counterpoint environment and loyalty program, and demonstrate the customer experience so your IT and retail teams can evaluate the fit.