By Ariel Leggett
I love visiting RCS customers for many reasons. Mostly, I love that each trip is an adventure, an opportunity to get face-to-face, belly-to-belly, to learn more about the people and businesses we serve, to discover wants and needs, joys and frustrations. Each visit is an opportunity to strengthen relationships, to share knowledge and to help. Since I stayed back from our Red Sox Team Store trip (read more about that here), I decided to embark on an adventure of my own, to Curtis Liquors!
This month, I paid a long overdue visit to Rick Curtis, President and Founder of Curtis Liquors. As I pulled up to the parking lot of the Weymouth, MA store, I was greeted by a gigantic welcome sign. I entered the store with my RCS bag over my shoulder– one look from the friendly Curtis Liquors team and they knew I was here to see Rick. We looked all over and finally found him up front, connecting with vendors and ensuring the store was in order for the day ahead. We immediately beamed big toothy grins at one another, shook hands and landed in a great big hug.
About Curtis Liquors:
Curtis Liquors was founded in 1976 and has, in its more than 40 years, grown to two locations on the South Shore of Massachusetts. Operating under Rick Curtis’s philosophy of the winning trilogy (selection, service, price), both stores consistently wow customers with their variety and value of wine, spirits, beer and cigars. With his passion for building and nurturing relationships, Rick has been constructing his empire for decades. In fact, he was among the first to take a gamble on Jim Koch’s craft beer in the 1980’s. Maybe you have heard of Sam Adams?
Back to the visit:
I knew from my phone conversations with Rick there was something very special about him – his demeanor is kind, warm, attentive and passionate. As we found a seat in the training room and delved into discussion, it was very clear he listens to understand, not to respond. The way in which he communicates with his team (not his staff or employees – a very important distinction) speaks volumes to the depth and quality of their relationships. You can see it also in the dedication his team has to carrying out his vision. Don Barrows (Weymouth Store Manager) was originally hired at 18 years old and has since been with Curtis Liquors for over 30 years! I also had the pleasure of meeting Kelly Raymond – sharp and hard working (not to mention her gorgeous head of red, curly hair), she often single-handedly saves the day when it comes to e-commerce snafus.
So what’s next for Curtis Liquors? Rick and the gang will be joining us next month at the Julio’s Liquor Store Workshop (you can find out more info here).This summer, Kelly will be exploring new integrated e-commerce solutions. The whole organization will be one step closer to achieving PCI compliance once 2 Factor Authentication is fully implemented. Of course, and this goes without saying, they will all continue to create an awesome experience in store and online for their customers!