Feeling Uninspired? Take a Glimpse of Goodwill Industries’ Social Impact

Feeling Uninspired? Take a Glimpse of Goodwill Industries’ Social Impact

Awards & Recognition, Clothing & Apparel, Events, Retail

by John Garvey

Edward on a computer at GoodwillAt a glance, Edward Smith’s past didn’t bode well for his future. A felony conviction and prison sentence tend to limit a person’s career options.

“When I was incarcerated I realized all the barriers that I had against me,” Edward recalls. “And I said to myself that I have to be willing to do three times the work as the average person in order to be on an equal playing field.” So that’s what he did at Goodwill Denver.

“And in doing that, it’s propelling me towards my greatest potential. And to me it means the world. Goodwill gave me an opportunity based off of the mission of the company and also me putting my effort and my intellect towards that. On one hand, they give you a platform but on another hand you have to be willing to step up and utilize that platform to build upon it.”

Edward began working at Goodwill as a Donation Attendant, an important but unglamorous role. His strong work ethic, poise and kindness were immediately evident to his supervisors. And he wasn’t working for an ordinary company. Goodwill was more interested in his character than his past, which allowed him to assume greater leadership and responsibility over a relatively short time.

Now a Certification and Compliance Specialist, Edward leads a team with extensive responsibilities in the electronics department at Goodwill Denver. He’s also pursuing a masters degree and recently received the prestigious Goodwill Opportunity Award.

Goodwill Industries isn’t exactly a retailer. It’s a nonprofit organization whose call to arms is helping disadvantaged people find meaningful, long-term employment. See what they have accomplished in their hundred year history.

Goodwill’s programs assist people with diverse needs, including at-risk students, people with disabilities, individuals like Edward striving to overcome their past, farmers and ranchers, and anyone who wants the dignity of work. Each program is unique, but shares a common denominator: The Power of Work.

Goodwill Industries Impact Summary
(Click Image for Larger View)

“Our programs are all workforce-oriented, so all of our mission programs are geared toward getting people back to work, making sure that they have the training and the skills that they need to succeed in the workforce,” explains Jessica Hudgins Smith, PR & Digital Media Manager at Goodwill Denver. “Our mission is to spread the Power of Work and help these individuals reach dignity and self-sufficiency. That’s what Goodwill is all about really”.

“We have these retail stores that exist so that we can provide these workforce development programs.”

Goodwill Denver’s largest program is currently the Youth Career Development Program, which serves close to 16 thousand students a year.

“Those programs are geared toward making sure those students have the tools they need to graduate, but also to either enter the workforce right after high school or to succeed in college and beyond,” Jessica states.

“And that programming can be anything from one-on-one mentoring to job shadows. It can be apprenticeships. We do mock scholarship interviews and a variety of different mentoring groups for those students.”

Edward’s role is to ensure that electronics are recycled responsibly. This requires thorough due diligence over multiple parties and an astute understanding of environmental and workplace safety regulations.

Edward holding a Goodwill sign“You have to perform your due diligence so that you can remain a good steward for the environment,” he explains.

“It’s way bigger than your business. You have to consider your global impact. … And that’s my job to go through my downstream vendors. Their ratings, their environmental permits, the individuals that they’re doing business with, making sure that they’re following EPA regulations and OSHA regulations, making sure that they have safety programs in place for their employees as well and making sure that they have an environmental health and safety policy that’s beneficial for the company.”

Retail Control Systems has partnered with Goodwill Industries of Denver since 2014, as well as several other Goodwill chapters. Without reliable point-of-sale and business support systems, Goodwill wouldn’t be empowering people like Edward.

“I personally have worked with Retail Control Systems for the last three years,” states Cherie Bardsley, Goodwill Denver’s Retail Operations Business Analyst. “They’re a great company to work with; they do a really good job of supporting us on the point of sale system side and we’re happy with them.”

The Goodwill locations we partner with use NCR Counterpoint, one of the specialty retail point-of-sale systems we provide. “We work together really well and our combined goal—both mine and theirs—is to make sure that when we implement something that it’s flawless,” notes Cherie, “And I think we do a pretty good job at doing that.”

Needless to say, it makes us feel good to be working with Goodwill. Several of our team members attended the recent Power of Work Luncheon in Denver, which Edward was recognized at. We’re also enthusiastically looking forward to the upcoming Goodwill Industries Summer Conference.

Edward’s optimism about his own future comes across loud and clear through his language and demeanor.

“Because the fact is I have a felony on my record, and there’s no escaping that,” he acknowledges, “but people are trusting me enough based off of the role that I’m modeling to put me in charge of different things. So it means a lot to be able to demonstrate that as an employee. And as a dad, to have my son watching me and having a positive role model in his life—a role model that I didn’t have in my life.”

Make a Financial Donation to Goodwill Denver

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RCS Wins NCR Award for Top Volume Partner in 2016

RCS Wins NCR Award for Top Volume Partner in 2016

Awards & Recognition

By Casey Albert

Retail Control Systems (RCS), a leading point-of-sale solutions provider for retailers, was awarded the Top Software & Hardware Volume Partner of the Year award at the 2017 NCR Interact Partner Conference, in Amelia, Florida this month. This prestigious award was given to the worldwide partner who sold the most NCR Counterpoint Software and NCR Retail Equipment in 2016.

Over the past two decades, RCS has earned this award 20 times. RCS attributes their success to a dedicated staff that is willing to go the extra mile to ensure customer satisfaction.

“RCS’ new customer base generally comes as a result of recommendations from our existing customer base, and this is due to our dedicated team of professionals who ensure exceptional customer satisfaction,” said Dave Albert, president of RCS.

NCR Interact Premier Solutions Provider Workshop Logo

In addition to product sales, RCS strives to be educators in the retail community by offering free educational events and resources such as webinars, workshops and knowledge base articles. These events are focused on educating retailers on the ever-changing retail landscape.

“Making our customers successful in every aspect of their business is our goal. These events cover key topics that are at the forefront of every retailer’s mind such as generation selling, social media, ecommerce, and search engine optimization.” said Darlene McQueen, sales manager at RCS.

The secret to RCS’ success is going the extra mile for their customers as well as hiring a talented staff. In addition to the Top Software & Hardware Volume Partner of the Year award, RCS was also awarded Top Partner for NCR Merchant Solutions. RCS is proud to share this accomplishment with you for the 20th consecutive year!

About Retail Control Systems

Founded in 1987, Retail Control Systems specializes in retail and restaurant management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full-range of retail and restaurant industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail and restaurant community for nearly 30 years.

To learn more about RCS, visit retailcontrolsystems.com or call 1-800-417-3030.

About NCR Corporation

NCR Counterpoint is a full retail management application designed to help retailers of all sizes run their business more effectively, connect with customers and sell anywhere. NCR Corporation is a world leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. NCR Corporation makes more than 450 million transactions possible every day.

For more information on NCR, call (800) 225-5627 or visit ncr.com

Happy Lucky’s Expands Teahouse in Fort Collins, CO with RCS

Happy Lucky’s Expands Teahouse in Fort Collins, CO with RCS

Awards & Recognition, News, Specialty Retail

by Casey Albert

(ENFIELD, NH | FORT COLLINS, CO) – Retail Control Systems (RCS), a leading point-of-sale solutions provider, is pleased to share that longtime client, Happy Lucky’s Teahouse (Happy Lucky’s), has opened a second location in Front Range Village, a popular southeast Fort Collins shopping center. RCS helped equip the store’s point-of-sale system, which included a NCR Counterpoint 1530 terminal and two (2) CP Mobile units – Counterpoint’s mobile POS platform. The second location officially opened in November 2016.

Happy Lucky’s is a unique specialty shop and teahouse, “serving up world change,” alongside a delicious array of baked goods and treats. Owned by Kari and George Grossman, the teahouse was originally established to provide a venue for promoting their charitable organization, Sustainable Schools International (SSI). While SSI still remains a central focus, Happy Lucky’s success has exceeded the Grossmans’ initial vision, offering the largest tea selection in Colorado and a place for people to connect.

Happy Lucky's Teahouse - Fort Collins, CO
George Grossman Owner of Happy Lucky’s Teahouse – Fort Collins, CO

When RCS first expanded its business to Colorado, Happy Lucky’s was the first retailer in Fort Collins to partner with RCS for a retail management solution. RCS customized an NCR Counterpoint POS system for Happy Lucky’s, including a Donation Round-up feature, which gives customers the option of rounding-up their ticket and donating the difference to help SSI establish sustainable education and further economic development in Cambodia.

“RCS has been with us from what seems like the very beginning,” states George Grossman, Co-owner of Happy Lucky’s Teahouse. “We know RCS understands our business, and we trust that their POS solutions will continue to deliver the capabilities we need to grow and succeed.”

“Happy Lucky’s is a part of our Fort Collins family and we are very proud of their success,” states Dave Albert, President of Retail Control Systems. “With NCR Counterpoint, we are able to give them a POS solution that is also capable of simultaneously managing donations – simplifying the process and allowing them to focus on growth opportunities.”

About Retail Control Systems

Founded in 1987, Retail Control Systems specializes in retail and restaurant management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full-range of retail and restaurant industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail and restaurant community for nearly 30 years.

To learn more about RCS, visit retailcontrolsystems.com or call 1-800-417-3030.

For more information about Happy Lucky’s Teahouse, or their products and services, visit happyluckys.com.

Retail Control Systems and Westchester Road Runner: Solemates Since 2014

Retail Control Systems and Westchester Road Runner: Solemates Since 2014

Awards & Recognition, Specialty Retail, Sporting Goods

(ENFIELD, NH | FORT COLLINS, CO) – Retail Control Systems (RCS) is pleased to announce our customer spotlight for the Month of March, Westchester Road Runner.

Westchester Road Runner is a specialty running store, located in downtown White Plains, NY since 1980. They cater to the serious runner, people on the go, busy moms, and anyone who enjoys running, walking or jogging. For 37 years they have been new product pioneers in the running community. For example, they carried women’s technical apparel before other stores would even take a chance on these new products. The staff has always been comprised of avid runners, cyclists, triathletes and swimmers who continue to participate in and live for their sport, even as they age. The staff’s firsthand knowledge of product, training and competing is a huge asset to their customers. Westchester Road Runner has the largest selection of running shoes, spikes, apparel and accessories in the New York, New Jersey and Connecticut tri-state area! “Westchester Road Runner, We Fit Your Style.”

RCS has had the pleasure of working with Westchester Road Runner for a couple years now, they joined the RCS family in February of 2014 as an adoptee. Karen Greenfeld, Network Administrator at Westchester Road Runner states, “We needed to find a new Counterpoint partner and RCS was suggested. After moving forward with RCS, they have enhanced our use and understanding of Counterpoint, and how it benefits our store. RCS is always available with knowledgeable and courteous staff to assist us with everything from purchases and minor fixes to major software installations.”

Prior to working at Westchester Road Runner, Karen was a network administrator for 25 years in the non-profit sector. She had never worked in retail. Prior to working with RCS, she was given 2 days of training on Counterpoint, before entering orders in the system in a way that was not an efficient or effective use of time. When RCS partnered with Westchester Road Runner, they consulted with Karen and developed new workflows for entering purchase orders for future buying, saving valuable time and helping to put products on the shelves quickly. With this knowledge, she was able to enter orders months in advance of their arrival. RCS also worked with Karen on how to operate and maintain a Microsoft SQL Server (the database system Counterpoint runs on). This gives Westchester Road Runner a better insight into what’s happening in their system.

“RCS cares about their clients! They make you feel that you are always a priority.” – Karen Greenfeld, Westchester Road Runner

 

About Retail Control Systems

Founded in 1987, Retail Control Systems specializes in retail and restaurant management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full-range of retail and restaurant industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail and restaurant community for nearly 30 years.

To learn more about RCS, visit www.retailcontrolsystems.com or call 1-800-417-3030.

For more information about Westchester Road Runner, their products, and services, visit Westchester Road Runner on Facebook.

July Employee of the Month!

Awards & Recognition

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This month’s Employee of the Month goes to Wes!

Wes steps up to help out in many ways, and specifically he has made himself available to cover weekend support, not only when he is scheduled, but also with short-term notice. Wes is often among the first arrivals in the morning.

Wes is always striving to learn something new and seeks to solve problems on his own before reaching out to others for training. He has done what it takes to ready himself to be a resource in the emergency support rotation.

One of the things that has allowed RCS to stand out among NCR partners is our willingness to go the extra mile.  Maureen tells us that he often will stay late just so our customer is taken care of and that he is first to volunteer for special tasks (RCS special events).

He works hard to maintain a positive attitude, which sometimes is difficult in the front line and his co-workers are happy to have him take charge of the lunch orders on Thursday.

The criteria for Employee of the Month are:

  • Nominee goes the extra mile on a regular or special basis
  • Nominee takes responsibility for outcomes
  • Nominee is a team player
  • The general RCS employee group would recognize the work of the nominee

Congratulations to Wes!!

June’s Employee of the Month!

Awards & Recognition, Clothing & Apparel

June Employee of the Month goes to Mason!

Thanks for everything you do for RCS Mason!
Mason Employee of the Month!From his initial stint as intern during the summer of 2014, Mason Vogt has added value to RCS.  That first summer he took on the project of gathering information that was instrumental in eventually choosing Service Cloud and extending the use of Salesforce by RCS.

When hired as a full time employee almost a year ago, he took on the purchasing role quickly, consistently making suggestions to improve the way RCS fills our customers’ orders.  He has either taken the lead to implement, or aided others in implementing: an improved requisition process, improved item entry, new item testing, efficient customer returns, just to name a few.  He is a regular guest at various departments’ meetings to spread new information throughout RCS.

He is currently charged with leading the new Quality Assurance Team, which is off to a solid start.

Besides that, he brews some pretty good beer!

Congratulation to our May Employee of the Month!

Awards & Recognition, Clothing & Apparel

May Employee of the Month Diane

May Employee of the Month goes to Diane Dupre!

Diane Dupre has been with RCS for more than 10 years.

She has proven time and time again her dedication to our customers and RCS.

As a dedicated employee, Diane is always up for the challenge whether it’s getting on a plane to train a customer, helping support with cases, or presentations at the Envision Conference.  She takes every task seriously and executes flawlessly.

If you’ve been outside one of her classroom during a training session it’s not uncommon to hear laughter coming out of the room.  She always makes the training process intense, as well as entertaining.  Simply ask an attendee on the last day of their class, and they can most definitely attest to this.

The best part!  Hearing the reaction from our customers to Diane on her invaluable services reaffirms how much of an impact she has on the lives of our customers and their experience with Counterpoint.

Congratulations Diane and thank you for your hard work and dedication!

Employee of the Month for April!

Employee of the Month for April!

Awards & Recognition, Clothing & Apparel

April Employee of the month, Julie

April Employee of the month!

Julie has worked at RCS for 8 years. She is one of our most knowledgeable employees and has worked in various departments, playing critical roles in accounting, and sales before becoming the valuable employee she is today in the project department.

Julie has been instrumental in helping the projects department become the well-oiled machine that it is today.  She has also used her weekends to attend project management seminars and courses to enhance job skills.
Since her role in projects, she has closed in excess of 50+ projects. Her most recent accomplishment was a new customer with an aggressive time frame due to a new store opening. Julie was able to quickly grab hold of the reins and didn’t let up until the installation was complete and the customer was happy.

Congratulations Julie and thank you for your hard work and dedication!

February Employee of the Month!

Awards & Recognition, Clothing & Apparel

Congratulations to the February Employee of the Month, Geff!

Geff continually goes above and beyond to make sure our customers receive the help they need.  He is willing to work until the situation is completed and the customer is satisfied. He always sees it through to the end!

Geff not only jumps in and tackles the case, he follows up with the customer and within RCS.  We always know where the case stands; and if it stalls, we know why and when it will resume. Geff is reliable, great to work with and someone you know you can give the task to and know he won’t drop the ball!

Congratulations Geff Kane and Thank you from everyone at RCS!

December Employee of the Month

Awards & Recognition, Clothing & Apparel
Employee of the month - NickRCS is proud to announce the December Employee of the Month:
Nick Macleay
Since coming on board in February, Nick has excelled in the role of staff accountant. Nick works closely with our customers on the toughest billing issues, often bringing them to a conclusion that helps both the customer and RCS.
Nick‘s knowledge and internal drive toward accuracy and efficiency have enabled the accounting team and the leadership team to make timely and informed decisions.  He also has a can-do attitude when asked to provide analysis, often lending another opinion to the mix.  RCS is a beneficiary of his work. Congratulations to Nick!