by John Garvey
At a glance, Edward Smith’s past didn’t bode well for his future. A felony conviction and prison sentence tend to limit a person’s career options.
“When I was incarcerated I realized all the barriers that I had against me,” Edward recalls. “And I said to myself that I have to be willing to do three times the work as the average person in order to be on an equal playing field.” So that’s what he did at Goodwill Denver.
“And in doing that, it’s propelling me towards my greatest potential. And to me it means the world. Goodwill gave me an opportunity based off of the mission of the company and also me putting my effort and my intellect towards that. On one hand, they give you a platform but on another hand you have to be willing to step up and utilize that platform to build upon it.”
Edward began working at Goodwill as a Donation Attendant, an important but unglamorous role. His strong work ethic, poise and kindness were immediately evident to his supervisors. And he wasn’t working for an ordinary company. Goodwill was more interested in his character than his past, which allowed him to assume greater leadership and responsibility over a relatively short time.
Now a Certification and Compliance Specialist, Edward leads a team with extensive responsibilities in the electronics department at Goodwill Denver. He’s also pursuing a masters degree and recently received the prestigious Goodwill Opportunity Award.
Goodwill Industries isn’t exactly a retailer. It’s a nonprofit organization whose call to arms is helping disadvantaged people find meaningful, long-term employment. See what they have accomplished in their hundred year history.
Goodwill’s programs assist people with diverse needs, including at-risk students, people with disabilities, individuals like Edward striving to overcome their past, farmers and ranchers, and anyone who wants the dignity of work. Each program is unique, but shares a common denominator: The Power of Work.
“Our programs are all workforce-oriented, so all of our mission programs are geared toward getting people back to work, making sure that they have the training and the skills that they need to succeed in the workforce,” explains Jessica Hudgins Smith, PR & Digital Media Manager at Goodwill Denver. “Our mission is to spread the Power of Work and help these individuals reach dignity and self-sufficiency. That’s what Goodwill is all about really”.
“We have these retail stores that exist so that we can provide these workforce development programs.”
Goodwill Denver’s largest program is currently the Youth Career Development Program, which serves close to 16 thousand students a year.
“Those programs are geared toward making sure those students have the tools they need to graduate, but also to either enter the workforce right after high school or to succeed in college and beyond,” Jessica states.
“And that programming can be anything from one-on-one mentoring to job shadows. It can be apprenticeships. We do mock scholarship interviews and a variety of different mentoring groups for those students.”
Edward’s role is to ensure that electronics are recycled responsibly. This requires thorough due diligence over multiple parties and an astute understanding of environmental and workplace safety regulations.
“You have to perform your due diligence so that you can remain a good steward for the environment,” he explains.
“It’s way bigger than your business. You have to consider your global impact. … And that’s my job to go through my downstream vendors. Their ratings, their environmental permits, the individuals that they’re doing business with, making sure that they’re following EPA regulations and OSHA regulations, making sure that they have safety programs in place for their employees as well and making sure that they have an environmental health and safety policy that’s beneficial for the company.”
Retail Control Systems has partnered with Goodwill Industries of Denver since 2014, as well as several other Goodwill chapters. Without reliable point-of-sale and business support systems, Goodwill wouldn’t be empowering people like Edward.
“I personally have worked with Retail Control Systems for the last three years,” states Cherie Bardsley, Goodwill Denver’s Retail Operations Business Analyst. “They’re a great company to work with; they do a really good job of supporting us on the point of sale system side and we’re happy with them.”
The Goodwill locations we partner with use NCR Counterpoint, one of the specialty retail point-of-sale systems we provide. “We work together really well and our combined goal—both mine and theirs—is to make sure that when we implement something that it’s flawless,” notes Cherie, “And I think we do a pretty good job at doing that.”
Needless to say, it makes us feel good to be working with Goodwill. Several of our team members attended the recent Power of Work Luncheon in Denver, which Edward was recognized at. We’re also enthusiastically looking forward to the upcoming Goodwill Industries Summer Conference.
Edward’s optimism about his own future comes across loud and clear through his language and demeanor.
“Because the fact is I have a felony on my record, and there’s no escaping that,” he acknowledges, “but people are trusting me enough based off of the role that I’m modeling to put me in charge of different things. So it means a lot to be able to demonstrate that as an employee. And as a dad, to have my son watching me and having a positive role model in his life—a role model that I didn’t have in my life.”
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From his initial stint as intern during the summer of 2014, Mason Vogt has added value to RCS. That first summer he took on the project of gathering information that was instrumental in eventually choosing Service Cloud and extending the use of Salesforce by RCS.
RCS is proud to announce the December Employee of the Month: