by Casey Albert
Happy Lucky’s Teahouse has been part of the RCS family since 2013 when they became our first Fort Collins, CO customer after establishing an office located there. RCS is pleased to announce Happy Lucky’s as our May Customer Spotlight!
Happy Lucky’s Teahouse is a retail store offering over 200 loose leaf teas and tea brewing accessories. Their mission is to “Nourish Your Happy”—through community, connection and the experience of great tea.
Since 2009, owners George and Kari Grossman, along with their dedicated team of Leafsters, have been sharing how culture, lifestyle, health and happiness boil down to just three elements: Water, Tea, and Time.
With a commitment to quality, selection, and community, Happy Lucky’s has created a highly interactive, informative and immersive tea experience. Whether you are already a tea lover or new to the brew, you’ll find the flavor, aroma, and feel that speaks to you. You can choose your tea from over 200 loose-leaf options on their Great Wall of Tea. With the largest tea selection in the state of Colorado, you can’t go wrong!
Happy Lucky’s switched their Point of Sale System to NCR Counterpoint with RCS’ help back in 2013. RCS and NCR Counterpoint has enabled them to grow, opening a second teahouse in November 2016, in Front Range Village, south of the original Old Town, Fort Collins location.
“With RCS’ help in implementing Counterpoint, we have been able to achieve both our financial and operational goals. And throughout our growth, RCS has been there to help us achieve our goals.”
– George Grossman, Chief Leafster
Integrated into Counterpoint is Customer Connect, an email marketing program that allows Happy Lucky’s to directly reach customers and reach members of their loyalty program—the Tea Lover’s Club. Customer Connect also allows the shop to track customers’ preferences and purchases. They can then send them a notification about new teas or retail items they may be interested in.
Happy Lucky’s also utilizes NCR’s Smart Alerts. This application allows the Leafsters to receive text messages on their phone with store alerts, daily reports, excessive void alerts, and much more! George utilizes Smart Alerts to judge how busy his stores are and, if needed, head to the store to offer an extra hand.
Lastly, Happy Lucky’s recently switched its e-commerce platform to NCR Retail Online (NRO). NRO is directly integrated into Counterpoint which will allow them to control inventory between two inventory locations and online (Get one of my favorite teas at their new e-commerce store). Happy Lucky’s is one of RCS’ only customers that utilize all of the NCR applications: Customer Connect, NRO and Smart Alerts. This allows Happy Lucky’s to have a true omni-channel point of sale system.
RCS is thrilled to have Happy Lucky’s as part of the RCS family! We are excited that we could assist them with reaching their goals and we can’t wait to see where they go next!