by Casey Albert
Lighthouse Marine Supply is a wholesale and retail distributor of marine engine parts and boating accessories, they have been an RCS adoptee since August of 2010. Like RCS, they are a family owned business, going on 32 years on Eastern Long Island. Their campus is comprised of 2 buildings with a store, offices and warehouse space.
Lighthouse utilizes NCR Counterpoint as well as most of the NCR Retail Applications. Over the past 7 years they have implemented NRO, Customer Connect, CP Gateway, SecurePay and WorldPay. NCR Counterpoint and the associated services have made it possible for them to effectively manage their brick-and-mortar and e-Commerce sales, while simultaneously increasing the accuracy and efficiency of their inventory and purchasing.
Here are some of the key features that help Lighthouse Marine Supply run smoothly:
- Reports – The reporting capabilities of NCR Counterpoint are indispensable for Lighthouse Marine. The ability to quickly edit (and save!) filters on reports allows them to drill down to granular detail or widen the scope to see general trends.
- Customers– With NCR Counterpoint they can quickly and efficiently move customers through the checkout process. New customer information can easily be captured, current customer information can be updated quickly, purchase history can be viewed on the fly and special orders are processed with ease.
- Sales Kits – The Sales Kit feature is another very strong asset for Lighthouse, both in the brick-and-mortar store and the e-Commerce channel. This feature allows items that are frequently purchased together to be rung-up under one bar-code.
- Data Interchange – This one was a real game changer. Not only can Lighthouse import pricing updates with ease, but they can create their own custom reports in Excel. Lighthouse can now easily export data to manipulate and re-import it saving countless hours of manual work.
- Purchasing – Lighthouse Marine’s purchasing process has become a healthy balance between data driven and industry/seasonal knowledge. In 2016, Lighthouse and their new buyer attended the Boston RCS Envision conference. This allowed the buyer to gain a deeper knowledge of Counterpoint and to take a deep dive into the functions, features, and best practices of Counterpoint Purchasing.
- Order Management – This feature is great for assisting with e-Commerce orders by helping efficiently manage and quickly ship all orders.
Greg Scholand, business manager of Lighthouse Marine, and RCS have become quite close over the years. Greg is a name that everyone at RCS recognizes, he attends all of our Envision Conferences and will often send RCS a witty e-mail after a newsletter is sent out.
We were adopted by RCS less than a year after we became a NCR Counterpoint user. The RCS crew quickly got us straightened out. They have shown us how Counterpoint can automate and enhance many aspects of our business as well as shown us how to modify some of our business practices to harness even more of Counterpoint power.
— Greg Scholand
RCS is lucky to have Lighthouse Marine as part of the RCS family.