RCS Support
For Immediate Support call 1 (800) 417-3030 x2
Monday – Friday, 8:00 am – 8:00 pm EST
At Retail Control Systems (RCS), we understand that reliable technology is critical to your daily operations. Our team is committed to delivering responsive, knowledgeable support to help keep your business running smoothly.
Remote Support
Business systems down? IE register, or site-down and business-critical support calls always take priority. With remote access capabilities, we quickly and effectively troubleshoot system errors.
Preferred Care Portal
Ensure your business thrives and maximize your potential with a comprehensive support package for your retail success.
2026 Holiday Schedule
RCS offices will be closed on the following holidays in 2026. Emergency support services remain available in accordance with your service agreement.
Monday, May 25
Friday, July 3
Monday, September 7
Thursday, November 26
Friday, December 25
Friday, January 1
Emergency Support Guidelines
Emergency support is reserved for critical issues that prevent core business operations, including:
- Complete register or POS outages
- Inability to process credit card transactions
- Loss of server or network connectivity
- System-wide operational interruptions
For general how-to questions, training requests, reporting assistance, configuration updates, or routine operational tasks that do not interrupt business activity, please contact RCS Support during standard business hours.
We appreciate your partnership and remain committed to providing best-in-class service and support.
NCR User Portal
- Training: Continue your education with our product experts as you learn how to optimize the features within your NCR Counterpoint product suite.
- Support: Stay informed on current happenings and updates with our newsletters, press releases, and more.
- News and Events: Your one resource for software updates, questions, and overall NCR Counterpoint feedback.
NCR Counterpoint Help
Locate how-to’s and setup guides. Provides answers to features/functions for the current Counterpoint version.