Your Counterpoint POS solution is the strength of your retail operations. But over time, even the most robust systems collect “digital dust”—fragmented databases, outdated security patches, and hardware configurations that no longer meet modern standards.
If your team has mentioned slow checkouts or mysterious crashes, it’s time to look under the hood. Our RCS Counterpoint Inspection Services are designed to move you from reactive troubleshooting to proactive growth.
Beyond a Basic Check-up: What’s Inside the Inspection?
Understanding the Power of Counterpoint in Inspections
While a standard update fixes bugs, our inspection is a deep dive into the health of your entire retail ecosystem. Here is what our consultants, like Rob Boart, focus on:
1. Server & Database Deep-Dive
We don’t just check if the server is “on.” We analyze:
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SQL Server Health: We look for table fragmentation. Optimizing this is often the #1 way to instantly improve software performance.
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The “Practice Company” Setup: Are you testing new ideas in your live database? (Hint: You shouldn’t be.) We help ensure you have a “sandbox” environment to train staff and test customizations without risking your real-time data.
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Backup Verification: We verify your database backup solution is actually functioning, ensuring you can recover quickly if the unthinkable happens.
2. Register & Hardware Optimization
A slow register is a customer service killer. We inspect:
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The “Escape Pod” Migration: If you are still using outdated OPOS drivers, we can help transition you to the more stable USB-connected “Escape Pod” configuration.
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Store and Forward: We ensure your registers are configured to handle credit card payments even if your internet goes down, so you never miss a sale.
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Hardware Lifecycle: We identify which registers or payment terminals are nearing “end of support” so you can budget for upgrades before they fail.
3. Security & Versioning
As of 2024, NCR has shifted its support model. If you are running older versions, you may be operating without a safety net. We document your current versions and integrations (E-commerce, Loyalty, etc.) to ensure everything is communicating perfectly.
The Roadmap: High-Priority vs. Medium-Priority
We don’t just hand you a pile of data. Following the inspection, you’ll sit down with your RCS Account Manager to review a customized report. We break our findings into:
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High-Priority: Critical fixes for security and stability.
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Medium-Priority: Optimization steps to improve speed and efficiency.
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Future-Proofing: A roadmap for upcoming migrations or server changes.
When was your last “Physical”?
Our team recommends an environment inspection every 1 to 5 years, or anytime you are planning a major change to your business. It’s the ultimate “due diligence” to protect your investment.
Ready to get your system back in shape?
Contact us today!
