Customer Overview
Since 1956, Goodwill Industries of St. Clair County has been a crucial force for community empowerment in Port Huron, Michigan. Their mission is to create meaningful change for individuals facing barriers to employment and independence through social services and sustainable retail operations.
As the organization expanded, they recognized the need for modern tools. Their previous point-of-sale (POS) system was inadequate for their multi-location operation, prompting a partnership with RCS to upgrade their technology.
By transitioning to NCR Counterpoint, Goodwill SCC gained real-time control over sales and inventory, enhanced donation capabilities, and positioned itself for future growth with specialized thrift software solutions.
Before RCS
Goodwill Saint Clair County, a three-location nonprofit thrift organization based in Port Huron, MI, was operating on the Clover POS system. While Clover met their basic needs, it lacked the flexibility and functionality required to support core thrift workflows, such as color rotation and round-up donations. With limited customization options and Clover’s contract set to expire, the team knew it was time to explore a more scalable, mission-aligned solution.
Why They Switched
Goodwill Industries of St. Clair County chose RCS because the platform offered:
With RCS
Goodwill SCC is now hosted on Aero cloud infrastructure and supported by RCS’s Preferred Care plan, allowing them to run a modern retail operation with enhanced control and flexibility. They have implemented color rotation and round-up donations, integrated card processing through Mocha, and streamlined user management for their 10-person team. With the new systems in place, the organization is well-positioned to leverage RCS’s expanding ecosystem while providing an improved experience both in-store and in back-office operations. The support and partnership from RCS have equipped them with the tools and confidence to grow more efficiently and stay aligned with their mission.
Let Us Boost Your Retail Efficiency
Are you looking for a revenue-boosting retail point-of-sale system and technology? Contact us today and a solution advisor from RCS will arrange a personalized demo for your retail business.
