Customer Overview
The Walters Art Museum, located in the heart of Baltimore’s Mount Vernon neighborhood, is one of America’s most cherished institutions. It is home to over 36,000 objects that span seven millennia and represent various cultures from around the world. With free admission and a strong commitment to public education, access, and inclusivity, the Walters plays a vital role as a cultural steward and community partner. The museum’s legacy dates back to 1934, built upon the historic collections of William and Henry Walters. It has since evolved into a dynamic 21st-century institution focused on expanding historical narratives, embracing digital access, and fostering meaningful dialogue through art. As part of this ongoing transformation, the museum has modernized its retail systems using RCS and Counterpoint, ensuring that its gift shop and café operations reflect the same excellence and accessibility as its galleries.
Before RCS
The Walters Art Museum in Baltimore, MD, was using an underpowered point-of-sale system to manage retail operations in its museum store and café. While the system met basic needs, it lacked modern integration capabilities and flexibility. As their e-commerce presence and operational complexity grew, the team recognized the need for a more powerful and connected POS solution.
Why They Switched
The Walters Art Museum chose RCS because the platform offered:
With RCS
The museum’s new RCS-engineered system went live in early 2024, with three registers (two in the museum store and one in the café), all supported by a local hosted server and Mocha Payments integration. Their setup includes essential Counterpoint features such as POS, sales, discounting, inventory, and receiving. The data import encompassed all items and inventory records, and the system was implemented with the assistance of the RCS Preferred Care support plan. With interfaces to Shopify and Financial Edge in place and a future roadmap that explores integrations with food service systems, the Walters Art Museum is now positioned to manage retail with greater agility, efficiency, and support.
Let Us Boost Your Retail Efficiency
Are you looking for a revenue-boosting retail point-of-sale system and technology? Contact us today and a solution advisor from RCS will arrange a personalized demo for your retail business.
