RCS Webinars

4.6.2020 RCS Webinar by John Dempsey
Part 1 - Through this intro to Crystal Reports, learn how to create your own reports as well as modify existing reports. We will discuss commonly used tables and views to help select the right data to include in your report, as well as linking methods and effects. We will cover grouping, sorting, arithmetic functions, conditionally displaying and suppressing columns, formatting, embedding sub-reports, passing parameters and more. Due to the volume of information, this will be an extended class period and is intended for users who own or will be purchasing a copy of Crystal Reports.

4.9.2020 RCS Webinar by John Dempsey
Part 2 - Through this intro to Crystal Reports, learn how to create your own reports as well as modify existing reports. We will discuss commonly used tables and views to help select the right data to include in your report, as well as linking methods and effects. We will cover grouping, sorting, arithmetic functions, conditionally displaying and suppressing columns, formatting, embedding sub-reports, passing parameters and more. Due to the volume of information, this will be an extended class period and is intended for users who own or will be purchasing a copy of Crystal Reports.

3.8.2023 Presented by Darlene McQueen // RCS
The retail experts at RCS came up with our list of the most requested Counterpoint tips and tricks.

Register Functionality:
1. Modifying the customer add-on-the-fly form
2. Creating Run Pages
3. Setting Price Rules: Day of the Week
4. Scrapping Damaged Returns
5. Emailing Receipts Made Simple
6. Modifying Menus

3.31.2020 RCS Webinar By Karen Rechtin
Explore the robust reporting capabilities in Counterpoint, reviewing standard most often used and key reports. Learn to modify the data returned in reports with filtering and sorting and saving your ‘customizations.’ Export reports or data to a variety of formats. Learn about the RCS Utility that allows you to schedule Counterpoint reports to run automatically and email to a list of recipients.

3.31.2020 RCS Webinar by Karen Rechtin
In order to get accurate and efficient reporting from your Counterpoint system, your data should be clean and consistent. Learn about methods within Counterpoint to review your data for inconsistencies, missing information and incorrect information and get it corrected. Merge duplicate items and customers and purge inactive items, customers, ticket history, timecards, messages, and distributions.

4.3.2020 RCS Webinar by Diane Dupre // RCS
In this session, we will review the pricing flexibility that Counterpoint offers from discount codes to price rules. Using 3 levels of item pricing and when you would want to extend to 6 (advanced pricing option), setting up price rules for ongoing promotions, specials, contract pricing, and mix and match scenarios (BOGOS). We will even show you how to utilize the planned promotion function and how to do blanket price changes.

6.15.2022 by Ariel Leggett & Darlene McQueen | RCS
Learn how to enhance your brand experience for customers & employees in 3 easy steps:
1. Add your logo to desktop/customer display backgrounds
2. Add your logo to your Ingenico card reader
3. Update your CP Touchscreen with an on-brand color scheme

4.2.20 RCS Webinar by Karen Rechtin
Learn how to use the built-in Physical Inventory feature in Counterpoint for full physical inventories and cycle counts, using barcode scanners for inventory counts, and the pros and cons of working with inventory companies such as RGIS.

7.12.2023 Presented by John Dempsey // RCS
Join us as our senior consultant, John Dempsey demonstrates how custom SQL queries can be a powerful tool to extract and analyze NCR Counterpoint Data.

During this enlightening session, you will learn how SQL queries empower businesses to retrieve specific information from databases, perform complex calculations, and generate insightful reports. John will guide you through crafting custom queries that cater to your unique data requirements.

By leveraging the power of SQL, you will gain the ability to extract inventory, sales history, inventory activity, and more. The possibilities are endless!

Whether you are an experienced SQL user or new to the world of database management, this webinar is designed to provide valuable insights and practical knowledge. This webinar allows you to enhance your data analysis skills and unlock the true potential of SQL queries.

4.14.2022 Presented by Karen Rechtin | RCS
NCR Counterpoint sales kits are the perfect feature for the holidays or anytime, to help with upselling and make it easier for your customers to get everything they need in one purchase.

▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬

0:00 - Intro
1:10 - Tag-along Sales Kits
7:49 - Grouped Tag-along Kits
16:44 - Miscellaneous Kits
21:15 - Bill of Material
24:51 - Quick Assembly
27:20 - Reporting

4.16.2020 RCS Webinar by Kevin Albert
The Data Dictionary and Zoom Dictionary are some of the most powerful and most underutilized tools in Counterpoint. This tool will allow you to customize text values, field labels and zooms to uniquely fit Counterpoint to your business. For example: How do I require an email address for a customer entry? How do I standardize phone number entry to (555) 555-5555? I only see 20 recent transactions for a customer but I really need to see the last 50... How do I do that? We’ll show you how in this powerful session.

5.15.2024 Presented by Diane Dupre // RCS
Learn how to utilize Counterpoint’s built-in Physical Inventory feature for complete inventory counts and cycle counts. During this webinar, we cover best practices and how to plan for a complete inventory count of your store.