Connecting with your community and keeping shoppers coming back requires a great reward system. At Retail Control Systems (RCS), we always look for ways to help you build stronger relationships with your customers. That is why we have rolled out a major feature expansion to the Counterpoint Loyaltyhub.
Previously, the platform primarily functioned as a simple customer signup tool. Today, we have transformed it into a dynamic, self-service platform that gives your shoppers instant access to their information, right when they want it.
What’s New in the Loyaltyhub?
We designed these brand-new features to provide maximum transparency and convenience for your shoppers, completely eliminating extra steps for your customer service team.
Here is a look at the latest updates now available to all Loyaltyhub users:
- Real-Time Loyalty Balance Lookups: Customers can now instantly check their reward point balances. The platform connects in real time to the Counterpoint database, ensuring the points displayed are always perfectly accurate.
- Real-Time Gift Card Balance Lookups: Shoppers can securely check their remaining gift card balances online before they even head to your store.
- Multi-Language Configurations: To help you better serve diverse communities, the interface now supports multi-language setups, including full Spanish localization.
- Enhanced Data Security: Because we take personal information seriously, the loyalty points lookup utilizes email address verification to protect your customers’ data.
A Seamless, Brand-Matching Design
The updated interface is entirely customizable and customer-facing. Without needing any technical support from RCS, you can log in and adjust the page titles, footers, background colors, and logos to match your unique brand identity seamlessly. Once configured, you can easily embed the link directly into your website or generate a QR code for in-store signage.
Driven by Customer Innovation
At RCS, we believe the best ideas come from the people using our software every day. We are constantly innovating within the Counterpoint system, routinely taking customer requests and making them a reality. These Loyaltyhub enhancements are just one example of how we listen to your needs to build a better retail management experience.
Want to see how we are upgrading other areas of the checkout experience? Be sure to check out our recent post about our revamped Round Up solution to see how we have made point-of-sale donations more flexible than ever!
