The Frick Customer Spotlight!

By Casey Albert

The Frick Plate
Retail Control Systems is delighted to announce The Frick Pittsburgh as our Customer Spotlight for the month of March! They have been in the RCS family since May of 2015.

Located on the Pittsburgh estate of late-19th -century industrialist Henry Clay Frick, The Frick Pittsburgh is the steward of collections left as a legacy to the people of Pittsburgh by Frick’s daughter, Helen Clay Frick. The permanent collections include fine and decorative arts, cars, carriages, historic objects, and buildings. The Frick experience includes The Frick Art Museum, the Car and Carriage Museum, Clayton, the Frick family Gilded Age mansion, and six acres of beautifully landscaped lawns and gardens. Also included are an Education Center, the Frick children’s playhouse (designed by renowned architects Alden & Harlow), a large working greenhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store.
The Frick Pittsburgh is a unique space and RCS has helped to make the customer-facing and internal user experience the best it can be. The intricacies of operation are greatly improved with help from the RCS support technicians, the Frick is confident they can contact Retail Control Systems with any inquiry and they will find a solution quickly.

The Frick utilizes NCR Counterpoint, Outbound, and Raiser’s Edge, all integrated, in multiple areas of their facility – Museum, Educational Classes/Tours, and more! The Counterpoint POS software is there for the day-to-day sales, Outbound handles all the reservations, and Raiser’s Edge manages the museum memberships.

The museum also uses CP mobile to help to manage the operations of many buildings across the campus. They utilize CP mobile mostly for events or to sell memberships on-site. As Lynn rice states, “It’s great that RCS has so many options for us to expand and reach our retail and membership base.”
The company works with Ariel Leggett from RCS and says, “Ariel is the best, she is available to help at a moment’s notice and always has the right answer”. As their account manager, Ariel helps them with any new purchases, receipt paper, new integrations, upgrades, and much more!

“RCS has helped our site advance in many ways and continues to work to help our business improve.” – Lynn Rice, Systems & Data Manager

RCS is thrilled to have The Frick Pittsburgh as part of the RCS family! We are excited that we can assist them with reaching their goals and we can’t wait to see where they go next!

About Retail Control Systems

Founded in 1987, Retail Control Systems specializes in retail and restaurant management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From inventory control to daily sales management, RCS has the experience and expertise across the full range of retail and restaurant industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail and restaurant community for nearly 30 years.

To learn more about RCS, visit or call 1-800-417-3030.

For more information about The Frick, their products, and services, visit